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CTOS Consumer NPS 2025
Your Feedback Helps Us Serve You Better. We'll keep all information and data collected for this survey confidential according to our
Privacy Statement
.
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1.
How likely is it that you would recommend CTOS to a friend or colleague?
Berapa besar kemungkinan anda akan mengesyorkan CTOS kepada rakan atau rakan sekerja?
(Required.)
1
1 smiley
2
2 smileys
3
3 smileys
4
4 smileys
5
5 smileys
6
6 smileys
7
7 smileys
8
8 smileys
9
9 smileys
10
10 smileys
2.
What is the reason for the rating you have given to us above?
Apakah alasan anda untuk penilaian yang anda berikan kepada kami diatas
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3.
Which of the following CTOS consumer reports & services have you used? (Choose one or more)
Manakah laporan kredit dan perkhidmatan CTOS yang anda pernah gunakan
(Required.)
MyCTOS Basic Report (without CCRIS & Score)
MyCTOS Score Report (with CCRIS & Score)
CTOS SecureID (Fraud Protection & Credit Monitoring)
CTOS Credit Finder
CTOS Vehicle Check Report
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4.
Why did you buy the score report?
Kenapa anda beli laporan kredit kami?
(Required.)
Applying for a car loan
/ Memohon pinjaman kereta
Applying for home loan /
Memohon pinjaman rumah
Applying for personal loan /
Memohon pinjaman peribadi
Check financial standing (including score) before applying for credit facility /
Memeriksa kewangan kendiri (termasuk skor)sebelum memohon pinjaman
Self routine check on financial standing /
Pemeriksaan berkala kedudukan kewangan
The bank requested that I review my credit report on why credit application rejected /
Pihak bank suruh periksa laporan kredit kenapa permohonanan kredit ditolak
Other (please specify)
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5.
Are you interested in receiving personalized credit offers based on your credit score?
Adakah anda berminat untuk terima tawaran kredit khusus untuk anda berdasarkan skor kredit anda?
(Required.)
Strongly interested/
Sangat berminat
Interested/
Berminat
Neither interested and not interested /
Antara berminat dan tidak berminat
Not interested /
Tidak berminat
Strongly not interested/
Sangat tidak berminat
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6.
Are you worried that someone might steal and misuse your identity in the internet banking?
Adakah anda risau seseorang mungkin curi dan salah guna identiti anda didalam perbankan internet?
(Required.)
Extremely worried /
Sangat risau
Worried /
Risau
Somewhat worried /
Mungkin sedikit risau
Not so worried /
Tidak risau
Not at all worried/ l
ansung tidak risau
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7.
Would you be interested if we include your monthly payment history from non-banking credit facilities in your credit score report?
Adakah anda berminat jika kami memasukkan sejarah pembayaran bulanan fasiliti bukan bank didalam laporan kredit anda?
(Required.)
Extremely interested / S
angat berminat
Interested /
Berminat
Neither interested and not interested / A
ntara berminat dan tidak berminat
Not so interested /
Tidak berminat
Not at all interested /
Lansung tidak berminat
*
8.
How interested are you in a simplified, lower-cost report that includes your CTOS score and a summary of loan facilities, missed payments, applications (made, approved, pending), legal issues, bankruptcy, non-banking debts, and special attention accounts?
Sejauh manakah anda berminat dengan laporan yang lebih ringkas dan kos rendah yang merangkumi skor CTOS anda serta ringkasan kemudahan pinjaman, pembayaran tertunggak, permohonan (dibuat, diluluskan, tertunda), isu undang-undang, kebankrapan, hutang bukan perbankan, dan akaun perhatian khas?
(Required.)
Extremely interested / Sangat berminat
Neither interested and not interested / Antara berminat dan tidak berminat
Neither interested and not interested / Antara berminat dan tidak berminat
Not so interested / Tidak berminat
Not at all interested /Lansung tidak berminat
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9.
How interested are you in an SME report that lets you check the profile of a potential employer's company, investment company or a renovation company you plan to work with, including key details such as the latest corporate profile from SSM and financial performance highlights?
Sejauh manakah anda berminat dengan laporan SME yang membolehkan anda menyemak profil syarikat bakal majikan, syarikat pelaburan atau syarikat pengubahsuaian rumah yang anda rancang untuk bekerjasama, termasuk butiran utama seperti profil korporat terkini daripada SSM dan sorotan prestasi kewangan?
(Required.)
Extremely interested / Sangat berminat
Neither interested and not interested / Antara berminat dan tidak berminat
Neither interested and not interested / Antara berminat dan tidak berminat
Not so interested / Tidak berminat
Not at all interested /Lansung tidak berminat
10.
(Question for non SecureID subscriber) Why haven't you subscribed to SecureID? Please select at least 3 reasons / (soalan kepada yang tidak melanggan SecureID)
Mengapa anda belum melanggan SecureID? Sila pilih sekurang-kurangnya 3 sebab:
I don't understand the product and need more information. / Saya tidak memahami produk ini dan memerlukan lebih banyak maklumat.
I don't need access to 4 reports. / Saya tidak memerlukan akses kepada 4 laporan.
I don't need to monitor my credit facilities. / Saya tidak perlu memantau kemudahan kredit saya.
I don't need to monitor my personal details for data breaches. / Saya tidak perlu memantau butiran peribadi saya untuk kebocoran data.
I do not need takaful./ Saya tidak memerlukan takaful.
It's too expensive. / Harganya terlalu mahal.
Other (please specify) / Lain-lain sebab
11.
(Question for SecureID subscriber) What features would motivate you to subscribe to SecureID (or if you're already a subscriber, what influenced your decision to subscribe)? / (Soalan kepada yang melaggan ScureID)
Apakah ciri-ciri yang akan mendorong anda untuk melanggan SecureID (atau jika anda sudah menjadi pelanggan, apakah yang mempengaruhi keputusan anda untuk melanggan)?
To get 4 reports at a discounted rate / Untuk mendapatkan 4 laporan pada kadar diskaun
To receive credit monitoring alerts for my account / Untuk menerima amaran pemantauan kredit bagi akaun saya
Concerned about personal data breaches on the dark web / Bimbang tentang kebocoran data peribadi di dark web
I value the Takaful benefits included in the package / Saya menghargai manfaat Takaful yang disertakan dalam pakej
All of the above /Semua di atas
12.
Is there anything else you would like to share to make your experience with CTOS better?
Adakah anda ingin kongsikan sesuatu yang dapat menjadikan CTOS lebih baik?
13.
Email/ Phone no.
If you would like to be contacted for future surveys, please leave your email address/ phone number below.
Jika anda berminat untuk menyertai kaji selidik kami, sila tinggalkan emel dan no telefon anda dibawah
