CT Asset Building Collaborative

2016 CT Financial Coaching Census

Financial Coaching Program Background

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* 1. Name of your organization

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* 2. In what county does your Financial Coaching program operate? (You can check multiple counties)

Statewide

Fairfield County

Hartford County

Litchfield County

New Haven County

Middlesex County

New London County

Tolland County

Windham County

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* 3. What's the geographic scope of your Financial Coaching Program?

Single City

Urban hub and surrounding towns

Countywide

Statewide

Other (please specify)

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* 4. What is the approximate size of your Financial Coaching program?

1-5 new clients per month (12-60 per year)

5-10 new clients per month (60-120 per year)

More than 10 new clients per month (120 per year)

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* 5. Please identify the types of clients you most often work with in your financial coaching program. (Check all that apply)

Unemployed

Youth or Young Adults

Persons with disabilities

Single Parent Families

Senior Citizens

Low and Moderate Income

Re-entry

Domestic Violence Victims

Public Housing Residents

Shelter Residents

Veterans

Small Business Owners

Income below a stated maximum amount

Income above a stated minimum amount

IDA participants

Other (please specify)

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* 6. How long have you been offering Financial Coaching services?

Less than 1 year

1-3 years

3-5 years

More than 5 years

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* 7. Which best describes how your Financial Coaching services are being offered?

As a stand alone Financial Coaching program

As part of a comprehensive financial capability program (incl. financial workshops, VITA etc.)

As part of a comprehensive economic development set of programs (workforce development, entrepreneurship, home ownership, etc)

Integrated with other social service programs (eg. part of eviction prevention, utility arrearage, benefits screening, etc.)

Other (please specify)

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* 8. Who delivers your Financial Coaching services? (Check all that apply)

Full time paid staff

Part time paid staff

Volunteers

Interns/Vistas

Other (please specify)

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* 9. How many coaches are part of the program?

One

Two-Three

Three - Five

Six-10

More than 10 coaches

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* 10. How are your financial coaches being trained? (Check all that you use)

University of Wisconson

AFCPE

Central New Mexico

CFPB Your Money Your Goals

The Financial Clinic

NeighborWorks America

No formal training

Other (please specify)

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* 11. How is your financial coaching delivered to clients? (Check all that you use)

In Person

Online (Skype, Facetime, etc.)

Group

Phone

Other (please specify)

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* 12. What client outcomes are you measuring? (Check all the outcomes you track)

Credit improvement

Debt reduction

Achievement of financial goals

Better use of financial products

Change in the amount of savings

Change in client attitude, confidence or perceived financial well being

Change in income

Change in net worth

On time bill payment

Pre and post test of financial knowledge

Change in savings habits (increase in the number of deposits)

Budgeting and expense tracking

Improved job or job related income

Other (please specify)

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* 13. What are the barriers to delivering an effective Financial Coaching program? (Select the top 3)

Competing demands on coaches time to devote to financial coaching

Lack of consistent industry standards

Difficulty in tracking client outcomes or program impact

Lack of client follow through once in the program

Unreliable or insufficient funding

Lack of training and professional development opportunities

Lack of client interest

Inability to integrate into other programs and services

Other (please specify)