1. About The Customer Success Outsourcer Vendors Registry

As the worldwide Customer Success profession and community continues to grow at an ever increasing pace, companies are exploring options for developing and extending the capabilities of their Customer Success initiatives. To assist those companies in locating appropriate resources, The Customer Success Association maintains a Customer Success Outsourcer Vendor Registry.

The Customer Success Outsourcer Vendor Registry has two aspects. The first is a simple listing of company names as links to their respective websites. Only those providers who maintain appropriate web pages about their Customer Success-specific services may be included in the Registry list. There is no cost for a basic listing.

The second aspect is a detailed breakdown of specific services together with links for providers offering those services.

To be considered for inclusion in The Customer Success Outsourcer Vendor Registry, companies must fully complete this application form and qualify for listing.

Followup comments / questions may be sent to Mikael Blaisdell by email: mikael@mblaisdell.com


© 2020 Mikael Blaisdell & Associates Inc.

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* 1. Contact Information

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* 2. What is the size of your company? (Including staff members or contractors serving as CSMs, etc., for customers.)

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* 3. Does your company maintain offices in more than one country?  If so, please identify the countries where your additional offices are located.

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* 4. What is your market focus?

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* 5. How long have you been directly marketing outsourced Customer Success services  in your market space?

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* 6. Company & Funding History

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* 7. How many active customers do you have in each region?

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* 8. Do you have commission-based or other paid relationships with any 3rd parties?  If so, please identify which firms are involved.

About Your Product:  The next questions are about the functional capabilities of your product.  Each question has a comment field for explanations and further details.

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* 9. Please enter the URLs for the web pages describing your company and its Customer Success services. (100 characters maximum per line)

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* 10. If you offer access to Customer Success Technology (CSTECH) -- i.e. CSM/CS Team Mgmt and reporting -- to your customers, is this by arrangement with a CSTECH vendor such as Gainsight, Strikedeck, etc.,?  If so, please identify which firms are involved.

 
100% of survey complete.

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