Customer Success Outsourcer Vendor Registry application

1. About The Customer Success Outsourcer Vendors Registry

As the worldwide Customer Success profession and community continues to grow at an ever increasing pace, companies are exploring options for developing and extending the capabilities of their Customer Success initiatives. To assist those companies in locating appropriate resources, The Customer Success Association maintains a Customer Success Outsourcer Vendor Registry.

The Customer Success Outsourcer Vendor Registry has two aspects. The first is a simple listing of company names as links to their respective websites. Only those providers who maintain appropriate web pages about their Customer Success-specific services may be included in the Registry list. There is no cost for a basic listing.

The second aspect is a detailed breakdown of specific services together with links for providers offering those services.

To be considered for inclusion in The Customer Success Outsourcer Vendor Registry, companies must fully complete this application form and qualify for listing.

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* 1. Contact Information

Name:

Company:

Title:

Address:

City/Town:

State/Province:

ZIP/Postal Code:

Country:

Email Address:

Phone Number:

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* 2. What is the size of your company? (Including staff members or contractors serving as CSMs, etc., for customers.)

10 employees or less

11-49 employees

50-99 employees

100 - 250 employees

251 or more employees

Comments and Explanations

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* 3. Does your company maintain offices in more than one country? If so, please identify the countries where your additional offices are located.

No, we only have offices in the country listed in Question 1 above..

Yes, our company maintains offices in two or more countries.

We have plans to open additional company offices in other countries in the future.

Other. (Please describe)

Comments / Please list the countries where you have additional offices

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* 4. What is your market focus?

Small to Medium-sized companies

Medium to large businesses

Enterprise level

Comments and Explanations

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* 5. How long have you been directly marketing outsourced Customer Success services in your market space?

less than 1 year

1-2 years

3-4 years

5 years or more

Comments and Explanations

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* 6. Company & Funding History

Date founded?

How were/are you funded?

Date first paying customer became operational

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* 7. How many active customers do you have in each region?

North America/Canada

Central America

South America

APAC

EMEA

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* 8. Do you have commission-based or other paid relationships with any 3rd parties? If so, please identify which firms are involved.

Yes, we have commission-based agreements in place with 3rd parties

No, we do not have any commission-based agreements with any 3rd parties

We have plans to offer commission-based agreements with 3rd parties in the future.

We sometimes use consultants as sub-contractors in our work with our customers.

Other. (Please describe)

Comments / Please list the 3rd parties with whom you currently have commission-based agreements

About Your Product: The next questions are about the functional capabilities of your product. Each question has a comment field for explanations and further details.

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* 9. Please enter the URLs for the web pages describing your company and its Customer Success services. (100 characters maximum per line)

Main web page

Acct Mgmt: Renewals

Acct Mgmt: Up-Sells

Acct Mgmt: Cross-sells

Onboarding

Change Mgmt

Adoption

Business Advisory/Coaching

Training

Self-Success: Online Community/Mgmt

Support

Customer Intelligence/Mkt Research

Customer Advocacy Mgmt

Access to Customer Success Technology

Customer Success Operations/CS Team Analysis

CS Technology System Admin

Other

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* 10. If you offer access to Customer Success Technology (CSTECH) -- i.e. CSM/CS Team Mgmt and reporting -- to your customers, is this by arrangement with a CSTECH vendor such as Gainsight, Strikedeck, etc.,? If so, please identify which firms are involved.

Gainsight

Totango

Churnzero

Strikedeck.

Other 3rd party commercial product(s) - please identify in the comments field below.

We use our own in-house developed CSTECH system,

Comments / Please list the 3rd party CSTECH products/vendors you use.

100% of survey complete.