Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

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* 1. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

Was your experience with customer service at InterCal better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

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* 2. Was your experience with customer service at InterCal better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

How long did you have to wait before a customer service representative at InterCal began to help you?

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* 3. How long did you have to wait before a customer service representative at InterCal began to help you?

How knowledgeable were the customer service representatives at InterCal?

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* 4. How knowledgeable were the customer service representatives at InterCal?

How well did the customer service representatives at InterCal communicate with you?

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* 5. How well did the customer service representatives at InterCal communicate with you?

How often do you have to wait on hold when calling customer service at InterCal?

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* 6. How often do you have to wait on hold when calling customer service at InterCal?

How likely are you to use InterCal?

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* 7. How likely are you to use InterCal?

Do you think prices at InterCal are too high, too low, or about right?

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* 8. Do you think prices at InterCal are too high, too low, or about right?

Compared to our competitors, how effective is InterCal?

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* 9. Compared to our competitors, how effective is InterCal?

How important is our service to your company
?

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* 10. How important is our service to your company
?

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