* 1. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied with it?

* 2. Was your experience with customer service at InterCal better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

* 3. How long did you have to wait before a customer service representative at InterCal began to help you?

* 4. How knowledgeable were the customer service representatives at InterCal?

* 5. How well did the customer service representatives at InterCal communicate with you?

* 6. How often do you have to wait on hold when calling customer service at InterCal?

* 7. How likely are you to use InterCal?

* 8. Do you think prices at InterCal are too high, too low, or about right?

* 9. Compared to our competitors, how effective is InterCal?

* 10. How important is our service to your company
?

Report a problem

T