Client Support Team Survey

Thank you for your recent call placed to our Client Support Team at 1-866-594-2304. We hope your experience met your expectations. Please take a few minutes to take our short survey to help us insure we continue to provide you with excellent customer service and support.

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* 1. Customer Name and Phone Number

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* 2. In your estimation, how fast did Hancock/Whitney Client Support answer your call?

20 seconds or less

21 to 30 seconds

31 to 60 seconds

Over 1 minute

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* 3. How well did the Client Support Associate listen to you?

Extremely well

Very well

Moderately well

Slightly well

Not at all well

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* 4. How knowledgeable was the Client Support Associate?

Extremely Knowledgeable

Very Knowledgeable

Moderately knowledgeable

Slightly knowledgeable

Not at all knowledgeable

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* 5. How clear was the information given to you by the Client Support Associate?

Extremely clear

Very clear

Moderately clear

Slightly clear

Not at all clear

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* 6. How satisfied were you with the overall service you received on your call to the Client Support Team?

	Excellent	Very Good	Average	Below Average	Poor
Overall Satisfaction	Overall Satisfaction Excellent	Overall Satisfaction Very Good	Overall Satisfaction Average	Overall Satisfaction Below Average	Overall Satisfaction Poor

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* 7. Please use the space below to add any additional comments about the service you received on your call. (Optional)

Thank you for your business and for participating in our survey.