Client Support Team Survey Thank you for your recent call placed to our Client Support Team at 1-866-594-2304. We hope your experience met your expectations. Please take a few minutes to take our short survey to help us insure we continue to provide you with excellent customer service and support. Question Title * 1. Customer Name and Phone Number Question Title * 2. In your estimation, how fast did Hancock/Whitney Client Support answer your call? (Required.) 20 seconds or less 21 to 30 seconds 31 to 60 seconds Over 1 minute Question Title * 3. How well did the Client Support Associate listen to you? (Required.) Extremely well Very well Moderately well Slightly well Not at all well Question Title * 4. How knowledgeable was the Client Support Associate? (Required.) Extremely Knowledgeable Very Knowledgeable Moderately knowledgeable Slightly knowledgeable Not at all knowledgeable Question Title * 5. How clear was the information given to you by the Client Support Associate? (Required.) Extremely clear Very clear Moderately clear Slightly clear Not at all clear Question Title * 6. How satisfied were you with the overall service you received on your call to the Client Support Team? (Required.) Excellent Very Good Average Below Average Poor Overall Satisfaction Overall Satisfaction Excellent Overall Satisfaction Very Good Overall Satisfaction Average Overall Satisfaction Below Average Overall Satisfaction Poor Question Title * 7. Please use the space below to add any additional comments about the service you received on your call. (Optional) Thank you for your business and for participating in our survey. Done
