Customer Success Management Systems (CSMS) Vendor Listing Application(CSMS-V1)
1.
About TheCustomer Success Management Systems (CSMS) Vendor Listing Application
The Customer Success Associationstarted maintaining a list of vendors offering various kinds of technology for Customer Success groups in 2013. We expanded the CSTECH Vendors List to include a secondary page that mapped the functionality of a Customer Success Technology Suite and identified the vendors/products that served each category in 2018.
As the worldwide profession has grown, the need for CS technology has increased dramatically, as has the number of vendors and products.
Where once there were only three suppliers of what was loosely termed “Customer Success Platforms,” now there are 19 — and more are preparing to enter the market. The Customer Success TechMap page is therefore going to be updated, with a separate area for Customer Success Management Systems - CSMS.
To qualify for a free listing under the CSMS -Customer Success Management System / Customer Success Platform, etc. -- on this page, vendors will need to complete this form to identify specific features and functionality of their product.
However, if your product is not applying for a listing in the CSMS category, then you will need to complete the shorter general CSTECH application form via this link.
For every item in the list below, please tell us how your product addresses each specific feature/function. There are three possible states. Your product:
1 = Inherently provides this functionality itself; no other application is needed
2 = Can be configured to display and interact with the data from another application or system for this feature
3 = Does not support this feature
Each feature also has a Comments field for you to use for explanations of your scoring, etc.
If you have questions, please contact me directly: mikael@mblaisdell.com