OhioMeansJobs Customer Satisfaction Survey Question Title * 1. It is easy to get in contact with OhioMeansJobs. All the time Most of the time Sometimes Rarely or Never Don't Know OK Question Title * 2. OhioMeansJobs Staff gets back to me in a timely manner. All the time Most of the time Sometimes Rarely or Never Don't Know OK Question Title * 3. OhioMeansJobs listens to what I say. All the time Most of the time Sometimes Rarely or Never Don't Know OK Question Title * 4. I understand the actions taken on my case. All the time Most of the time Sometimes Rarely or Never Don't Know OK Question Title * 5. Overall I feel that I was treated professionally and respectfully. All the time Most of the time Sometimes Rarely or Never Don't Know OK Question Title * 6. How did you hear about us? Friend Publication Website Rapid Response Session Other (please specify) OK Question Title * 7. What is your employment status? Employed Unemployed OK Question Title * 8. What resources did you use today? Select All That Apply. Case Manager Appointment Computer/Internet Fax or Phone Job Boards Partners (Aspire/VETS, etc.) Resume Assistance Workshop or Class Other (please specify) OK Question Title * 9. How would you rate the following services at our OMJ one-stop today? Dissatisfied Neutral Satisfied Knowledge of Staff Knowledge of Staff Dissatisfied Knowledge of Staff Neutral Knowledge of Staff Satisfied Staff Understands My Needs Staff Understands My Needs Dissatisfied Staff Understands My Needs Neutral Staff Understands My Needs Satisfied Responsiveness/Helpfulness Responsiveness/Helpfulness Dissatisfied Responsiveness/Helpfulness Neutral Responsiveness/Helpfulness Satisfied Availability of Resource Room (Staff, Computers, Brochures, etc.) Availability of Resource Room (Staff, Computers, Brochures, etc.) Dissatisfied Availability of Resource Room (Staff, Computers, Brochures, etc.) Neutral Availability of Resource Room (Staff, Computers, Brochures, etc.) Satisfied Accessibility (Hours, Parking, etc.) Accessibility (Hours, Parking, etc.) Dissatisfied Accessibility (Hours, Parking, etc.) Neutral Accessibility (Hours, Parking, etc.) Satisfied OK Question Title * 10. How likely are you to recommend our services to people you know? Extremely Likely Very Likely Moderately Likely Slightly Likely Not At All Likely OK Question Title * 11. Additional Comments: OK Question Title * 12. Date of Visit (Optional): Date / Time Date OK Question Title * 13. Name of Staff Member I met with or talked to: OK Question Title * 14. Contact Information (Optional): Name Address ZIP/Postal Code Email Address Phone Number OK DONE
