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Client Satisfaction Survey
The Huron-Perth Centre maintains a commitment to the quality of services provided to the children; youth and families they serve. Please help us improve our programs by answering some questions about the services you have received.
1.
Please indicate if you are a:
Parent or Guardian of a child/adolescent receiving services
Child receiving services (age 11 and under)
Adolescent receiving services (age 12-18)
Adult receiving services
2.
Please identify the Huron-Perth Centre staff member(s) who provided service to you and the counselling program/service you were involved in.
Program/Service:
Huron-Perth Centre staff member(s):
Month/Year service ended:
3.
How long have you been involved with the Huron-Perth Centre?
First session
1-3 months
3-6 months
6-12 months
12 months or more
4.
How would you rate the quality of service you have received?
Excellent
Good
Fair
Poor
5.
To what extent has our services met your needs?
Almost all of my needs have been met
Most of my needs have been met
Only a few of my needs have been met
None of my needs have been met
6.
Would you recommend our services to others?
No, definitely not
No, I don't think so
Yes, I think so
Yes, definitely
7.
Have the services you received helped you to deal more effectively with your problems?
Yes, they helped a great deal
Yes, they helped
No they really didn't help at all
No, they seemed to make things worse
8.
Overall, how satisfied are you with the service you have received?
Very satisfied
Mostly satisfied
Indifferent or mildly dissatisfied
Quite dissatisfied
9.
If you need help again, would you come back to the Huron-Perth Centre?
No, definitely not
No, I don't think so
Yes, I think so
Yes, definitely
10.
What suggestions or feedback would you provide to improve our services?
11.
If you are looking to provide additional feedback regarding your service experience, please reach out to our Privacy Officer, Dana Bozzato by email at danab@hpcentre.on.ca
Dana Bozzato
CEO & Privacy Officer
Thank you for taking the time to complete this survey.
