1. About the Customer Success Resource Registry

As the worldwide Customer Success profession and community continues to grow at an ever increasing pace, many companies are beginning to turn to outside resources to assist them with developing and extending their Customer Success capabilities. To assist those companies in locating appropriate resources, the Customer Success Association has created a Resource Registry for consulting, training and other service providers.

The Customer Success Resource Registry will have two aspects. The first is a simple listing of company names as links to their respective websites. Only those providers who maintain appropriate web pages about their Customer Success-specific services may be included in the CS Resource Registry list. The second aspect is a detailed breakdown of specific service categories and types together with links for providers offering appropriate services within that category and type.

To be considered for inclusion at any level of the Customer Success Resource Registry, companies must fully complete the application form and qualify for listing.


Followup comments / questions may be sent to Mikael Blaisdell by email: mikael@mblaisdell.com

© 2018 Mikael Blaisdell & Associates Inc.

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* 1. Contact Information

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* 2. Please enter the URLs for the web pages describing your company and its Customer Success-specific services. (100 characters maximum per line)

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* 3. What is the size of your company?

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* 4. Do you have associates that work with you on projects on a contract basis?

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* 5. If you have contract, referral or other relationships with Customer Success Technology vendors, please identify the kinds of services you provide. Please also identify the vendors with whom you have such relationships in the Comments and Explanations field below:

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* 6. What is your market focus?

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* 7. For how long have you been offering consulting, training or other services in the Customer Success sector?

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* 8. Please describe the specific Customer Success consulting services that your firm offers.  (This information will be used to create a Consulting Services page on the CSA website.  The descriptions should be in terms that most CS execs would readily understand.  For example: CS Playbook Design, Customer Journey Mapping, Customer Segmentation / Portfolio building, or CS Organizational design/construction, etc.)

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* 9. If you offer recruiting services in the Customer Success community, please identify which types of clients/positions/candidates you serve. Please check all that apply.

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* 10. If you offer training services, please identify your client types / audiences. Please check all that apply:

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* 11. Are you providing any services to Customer Success professionals or companies that has not been covered above?  If so, please describe.

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* 12. Are you interested in speaking / presenting /leading sessions at Customer Success conferences, webinars or other events?  If yes, please describe your preferred topics in the Comments area below.

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* 13. Are you coordinating/leading any local Customer Success focused meetups or other professional gatherings? If so, please provide the URL to the group's registration page and/or other websites (LinkedIn discussion groups, other online community resources, etc.)

 
100% of survey complete.

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