1. About the Customer Success Technology Vendors Registry

As the worldwide Customer Success profession and community continues to grow at an ever increasing pace, many companies are beginning to look for technological resources to develop and extend the capabilities of their Customer Success teams. To assist those companies in locating appropriate resources, The Customer Success Association has created a Resource Registry of Customer Success Technology providers.

The Customer Success Technology Resource Registry will have two aspects. The first is a simple listing of company names as links to their respective websites, and may be viewed here. Only those providers who maintain appropriate web pages about their Customer Success-specific products may be included in the CS Technology Resource Registry list.  There is no cost for a basic listing.

The second aspect is a detailed breakdown of specific functional categories and features together with links for providers offering appropriate products within that category and type.  The detailed page may be viewed here (Basic/free CSA membership required for access.)

To be considered for inclusion at any level of the Customer Success Technology Resource Registry, companies must fully complete this application form, qualify for listing, and pay any required fees for the desired listing level.


Followup comments / questions may be sent to Mikael Blaisdell by email: mikael@mblaisdell.com

© 2015 Mikael Blaisdell & Associates Inc.

* 1. Contact Information

* 2. Please enter the URLs for the web pages describing your company and its Customer Success Technology products. (100 characters maximum per line)

* 3. What is the size of your company?

* 4. Which of the following additional income/revenue sources/conduits are in use by your company? Please check all that apply:

* 5. What is the average size of your customer companies?

* 6. Customer References:  Please provide the names of some Customer Success customers and contact personnel.

* 7. Do you have non-software/technology company customer success teams using your product?  Example:  Healthcare, Financial services, etc.  If so, please identify the vertical industries represented by those customers.

* 8. How long have you been directly marketing your products to Customer Success groups/executives?

* 9. Company & Funding History

* 10. How many active users/seats/licenses do you have in each category?

The Customer Success Technology Suite Functional Requirements:  For each of the following functional areas, please indicate how your product currently addresses these needs.

* 11. Value Management:  Please check all that apply, and add references to specific key functions in the comments box.

* 12. Application Engagement/Usage Tracking & Analysis:  Please check all that apply, and add references to specific key functions in the comments box.

* 13. Customer Intelligence  Please check all that apply, and add references to specific key functions in the comments box.

* 14. Individual Customer  Success Manager Workflow/Process Management:  Please check all that apply, and add references to specific key functions in the comments box.

* 15. Customer Success Team Management:  Please check all that apply, and add references to specific key functions in the comments box.

* 16. Customer Self-Success Management:  Please check all that apply, and add references to specific key functions in the comments box.

* 17. Communication Channels:  Please check all that apply, and add references to specific key functions in the comments box.

* 18. Data Collection & Modeling:  Please check all that apply, and add references to specific key functions in the comments box.

* 19. Product Revision History. How does your company handle product revisions? How many have there been?

* 20. Do you have commission-based or other paid relationships with any 3rd party consultants?  If so, please identify which firms are involved.

 
100% of survey complete.

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