Solent Transport Users Group Transport Survey Autumn 2026Information to be used for the Cross Solent Transport Group meetings with a representative of the Department of Transport, Our MPs, Transport providers, Local Authority and other stakeholders

	Below 20%	between 21-40%	between 41-60%	between 61-80%	between 81-100%
Wightlink	Wightlink Below 20%	Wightlink between 21-40%	Wightlink between 41-60%	Wightlink between 61-80%	Wightlink between 81-100%
Redfunnel	Redfunnel Below 20%	Redfunnel between 21-40%	Redfunnel between 41-60%	Redfunnel between 61-80%	Redfunnel between 81-100%
Hovertravel	Hovertravel Below 20%	Hovertravel between 21-40%	Hovertravel between 41-60%	Hovertravel between 61-80%	Hovertravel between 81-100%
The Kraken	The Kraken Below 20%	The Kraken between 21-40%	The Kraken between 41-60%	The Kraken between 61-80%	The Kraken between 81-100%

Below 20%

between 21-40%

between 41-60%

between 61-80%

between 81-100%

Wightlink

Wightlink Below 20%

Wightlink between 21-40%

Wightlink between 41-60%

Wightlink between 61-80%

Wightlink between 81-100%

Redfunnel

Redfunnel Below 20%

Redfunnel between 21-40%

Redfunnel between 41-60%

Redfunnel between 61-80%

Redfunnel between 81-100%

Hovertravel

Hovertravel Below 20%

Hovertravel between 21-40%

Hovertravel between 41-60%

Hovertravel between 61-80%

Hovertravel between 81-100%

The Kraken

The Kraken Below 20%

The Kraken between 21-40%

The Kraken between 41-60%

The Kraken between 61-80%

The Kraken between 81-100%

	Very poor	poor	no opinion	good	very good
Price	Price Very poor	Price poor	Price no opinion	Price good	Price very good
Quality of staff - helpfulness and knowledge	Quality of staff - helpfulness and knowledge Very poor	Quality of staff - helpfulness and knowledge poor	Quality of staff - helpfulness and knowledge no opinion	Quality of staff - helpfulness and knowledge good	Quality of staff - helpfulness and knowledge very good
Timing of crossings	Timing of crossings Very poor	Timing of crossings poor	Timing of crossings no opinion	Timing of crossings good	Timing of crossings very good
Frequency of crossings	Frequency of crossings Very poor	Frequency of crossings poor	Frequency of crossings no opinion	Frequency of crossings good	Frequency of crossings very good
Reliability and punctuality	Reliability and punctuality Very poor	Reliability and punctuality poor	Reliability and punctuality no opinion	Reliability and punctuality good	Reliability and punctuality very good
Discounts and special offers	Discounts and special offers Very poor	Discounts and special offers poor	Discounts and special offers no opinion	Discounts and special offers good	Discounts and special offers very good
Environmental impact	Environmental impact Very poor	Environmental impact poor	Environmental impact no opinion	Environmental impact good	Environmental impact very good
Communication	Communication Very poor	Communication poor	Communication no opinion	Communication good	Communication very good

Very poor

poor

no opinion

good

very good

Price

Price Very poor

Price poor

Price no opinion

Price good

Price very good

Quality of staff - helpfulness and knowledge

Quality of staff - helpfulness and knowledge Very poor

Quality of staff - helpfulness and knowledge poor

Quality of staff - helpfulness and knowledge no opinion

Quality of staff - helpfulness and knowledge good

Quality of staff - helpfulness and knowledge very good

Timing of crossings

Timing of crossings Very poor

Timing of crossings poor

Timing of crossings no opinion

Timing of crossings good

Timing of crossings very good

Frequency of crossings

Frequency of crossings Very poor

Frequency of crossings poor

Frequency of crossings no opinion

Frequency of crossings good

Frequency of crossings very good

Reliability and punctuality

Reliability and punctuality Very poor

Reliability and punctuality poor

Reliability and punctuality no opinion

Reliability and punctuality good

Reliability and punctuality very good

Discounts and special offers

Discounts and special offers Very poor

Discounts and special offers poor

Discounts and special offers no opinion

Discounts and special offers good

Discounts and special offers very good

Environmental impact

Environmental impact Very poor

Environmental impact poor

Environmental impact no opinion

Environmental impact good

Environmental impact very good

Communication

Communication Very poor

Communication poor

Communication no opinion

Communication good

Communication very good

Question Title

3. Should there be a Public Service Obligation on transport providers which can include pricing, agreed timetables, minimum service requirements and compensation (eg Delay Repay) (Required.)

Disagree strongly

Disagree

Neutral

Agree

Strongly agree

Other (please specify)

Question Title

4. What factors influence your choice of Solent transport service? (Select all that apply)

Price

Schedule/timetable

Service quality

Comfort

Route

Onward connections

Perceived reliability

Question Title

5. Which travel provider do you feel gives you the best value for money? (Required.)

	Most expensive	expensive	Neutral	less expensive	least expensive
Wightlink	Wightlink Most expensive	Wightlink expensive	Wightlink Neutral	Wightlink less expensive	Wightlink least expensive
Red Funnel	Red Funnel Most expensive	Red Funnel expensive	Red Funnel Neutral	Red Funnel less expensive	Red Funnel least expensive
Hovertravel	Hovertravel Most expensive	Hovertravel expensive	Hovertravel Neutral	Hovertravel less expensive	Hovertravel least expensive
The Kraken	The Kraken Most expensive	The Kraken expensive	The Kraken Neutral	The Kraken less expensive	The Kraken least expensive

Question Title

6. Does the current cross Solent transport system affect education, employment, health, social and family life for you or those you know?

Not at all

neutral

Greatly

Not at all

neutral

Greatly

Solent Transport Users Group
Transport Survey Autumn 2026

Information to be used for the Cross Solent Transport Group meetings with a representative of the Department of Transport, Our MPs, Transport providers, Local Authority and other stakeholders

Question Title

1. Give an approximate percentage as to whom you use for your Solent travel needs (Required.)

Question Title

2. How do you rate these aspects of our cross Solent services?

Question Title

3. Should there be a Public Service Obligation on transport providers which can include pricing, agreed timetables, minimum service requirements and compensation (eg Delay Repay) (Required.)

Question Title

4. What factors influence your choice of Solent transport service? (Select all that apply)

Question Title

5. Which travel provider do you feel gives you the best value for money? (Required.)

Question Title

6. Does the current cross Solent transport system affect education, employment, health, social and family life for you or those you know?

Question Title

7. What changes would you like to see that would allow you, your family or your business to travel more?

Solent Transport Users Group Transport Survey Autumn 2026Information to be used for the Cross Solent Transport Group meetings with a representative of the Department of Transport, Our MPs, Transport providers, Local Authority and other stakeholders

Question Title

* 1. Give an approximate percentage as to whom you use for your Solent travel needs (Required.)

Question Title

* 2. How do you rate these aspects of our cross Solent services?

Question Title

* 3. Should there be a Public Service Obligation on transport providers which can include pricing, agreed timetables, minimum service requirements and compensation (eg Delay Repay) (Required.)

Question Title

* 4. What factors influence your choice of Solent transport service? (Select all that apply)

Question Title

* 5. Which travel provider do you feel gives you the best value for money? (Required.)

Question Title

* 6. Does the current cross Solent transport system affect education, employment, health, social and family life for you or those you know?

Question Title

* 7. What changes would you like to see that would allow you, your family or your business to travel more?

Solent Transport Users Group
Transport Survey Autumn 2026

Information to be used for the Cross Solent Transport Group meetings with a representative of the Department of Transport, Our MPs, Transport providers, Local Authority and other stakeholders

1. Give an approximate percentage as to whom you use for your Solent travel needs (Required.)

2. How do you rate these aspects of our cross Solent services?

3. Should there be a Public Service Obligation on transport providers which can include pricing, agreed timetables, minimum service requirements and compensation (eg Delay Repay) (Required.)

4. What factors influence your choice of Solent transport service? (Select all that apply)

5. Which travel provider do you feel gives you the best value for money? (Required.)

6. Does the current cross Solent transport system affect education, employment, health, social and family life for you or those you know?

7. What changes would you like to see that would allow you, your family or your business to travel more?