Customer Satisfaction Survey

	Not applicable	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied
Scanner build quality	Scanner build quality Not applicable	Scanner build quality Very dissatisfied	Scanner build quality Dissatisfied	Scanner build quality Satisfied	Scanner build quality Very satisfied
Scanning image quality	Scanning image quality Not applicable	Scanning image quality Very dissatisfied	Scanning image quality Dissatisfied	Scanning image quality Satisfied	Scanning image quality Very satisfied
Scanner ease-of-use	Scanner ease-of-use Not applicable	Scanner ease-of-use Very dissatisfied	Scanner ease-of-use Dissatisfied	Scanner ease-of-use Satisfied	Scanner ease-of-use Very satisfied
SmartWorks software features	SmartWorks software features Not applicable	SmartWorks software features Very dissatisfied	SmartWorks software features Dissatisfied	SmartWorks software features Satisfied	SmartWorks software features Very satisfied
SmartWorks Software ease-of-use	SmartWorks Software ease-of-use Not applicable	SmartWorks Software ease-of-use Very dissatisfied	SmartWorks Software ease-of-use Dissatisfied	SmartWorks Software ease-of-use Satisfied	SmartWorks Software ease-of-use Very satisfied

Not applicable

Very dissatisfied

Dissatisfied

Satisfied

Very satisfied

Scanner build quality

Scanner build quality Not applicable

Scanner build quality Very dissatisfied

Scanner build quality Dissatisfied

Scanner build quality Satisfied

Scanner build quality Very satisfied

Scanning image quality

Scanning image quality Not applicable

Scanning image quality Very dissatisfied

Scanning image quality Dissatisfied

Scanning image quality Satisfied

Scanning image quality Very satisfied

Scanner ease-of-use

Scanner ease-of-use Not applicable

Scanner ease-of-use Very dissatisfied

Scanner ease-of-use Dissatisfied

Scanner ease-of-use Satisfied

Scanner ease-of-use Very satisfied

SmartWorks software features

SmartWorks software features Not applicable

SmartWorks software features Very dissatisfied

SmartWorks software features Dissatisfied

SmartWorks software features Satisfied

SmartWorks software features Very satisfied

SmartWorks Software ease-of-use

SmartWorks Software ease-of-use Not applicable

SmartWorks Software ease-of-use Very dissatisfied

SmartWorks Software ease-of-use Dissatisfied

SmartWorks Software ease-of-use Satisfied

SmartWorks Software ease-of-use Very satisfied

	Not applicable	Very dissatisfied	Dissatisfied	Satisfied	Very satisfied
Scanner installation guide	Scanner installation guide Not applicable	Scanner installation guide Very dissatisfied	Scanner installation guide Dissatisfied	Scanner installation guide Satisfied	Scanner installation guide Very satisfied
Scanner user guide	Scanner user guide Not applicable	Scanner user guide Very dissatisfied	Scanner user guide Dissatisfied	Scanner user guide Satisfied	Scanner user guide Very satisfied
SmartWorks Software Help Guide	SmartWorks Software Help Guide Not applicable	SmartWorks Software Help Guide Very dissatisfied	SmartWorks Software Help Guide Dissatisfied	SmartWorks Software Help Guide Satisfied	SmartWorks Software Help Guide Very satisfied
Was sufficient reference information on the usage of your system provided?	Was sufficient reference information on the usage of your system provided? Not applicable	Was sufficient reference information on the usage of your system provided? Very dissatisfied	Was sufficient reference information on the usage of your system provided? Dissatisfied	Was sufficient reference information on the usage of your system provided? Satisfied	Was sufficient reference information on the usage of your system provided? Very satisfied

Not applicable

Very dissatisfied

Dissatisfied

Satisfied

Very satisfied

Scanner installation guide

Scanner installation guide Not applicable

Scanner installation guide Very dissatisfied

Scanner installation guide Dissatisfied

Scanner installation guide Satisfied

Scanner installation guide Very satisfied

Scanner user guide

Scanner user guide Not applicable

Scanner user guide Very dissatisfied

Scanner user guide Dissatisfied

Scanner user guide Satisfied

Scanner user guide Very satisfied

SmartWorks Software Help Guide

SmartWorks Software Help Guide Not applicable

SmartWorks Software Help Guide Very dissatisfied

SmartWorks Software Help Guide Dissatisfied

SmartWorks Software Help Guide Satisfied

SmartWorks Software Help Guide Very satisfied

Was sufficient reference information on the usage of your system provided?

Was sufficient reference information on the usage of your system provided? Not applicable

Was sufficient reference information on the usage of your system provided? Very dissatisfied

Was sufficient reference information on the usage of your system provided? Dissatisfied

Was sufficient reference information on the usage of your system provided? Satisfied

Was sufficient reference information on the usage of your system provided? Very satisfied

	Not applicable	Not important	Important	Very important
Overall solution price	Overall solution price Not applicable	Overall solution price Not important	Overall solution price Important	Overall solution price Very important
Scanner Specification	Scanner Specification Not applicable	Scanner Specification Not important	Scanner Specification Important	Scanner Specification Very important
Software specification	Software specification Not applicable	Software specification Not important	Software specification Important	Software specification Very important
Demonstrated solution performance	Demonstrated solution performance Not applicable	Demonstrated solution performance Not important	Demonstrated solution performance Important	Demonstrated solution performance Very important
Colortrac reputation	Colortrac reputation Not applicable	Colortrac reputation Not important	Colortrac reputation Important	Colortrac reputation Very important
Availability of local support	Availability of local support Not applicable	Availability of local support Not important	Availability of local support Important	Availability of local support Very important

Not applicable

Not important

Important

Very important

Overall solution price

Overall solution price Not applicable

Overall solution price Not important

Overall solution price Important

Overall solution price Very important

Scanner Specification

Scanner Specification Not applicable

Scanner Specification Not important

Scanner Specification Important

Scanner Specification Very important

Software specification

Software specification Not applicable

Software specification Not important

Software specification Important

Software specification Very important

Demonstrated solution performance

Demonstrated solution performance Not applicable

Demonstrated solution performance Not important

Demonstrated solution performance Important

Demonstrated solution performance Very important

Colortrac reputation

Colortrac reputation Not applicable

Colortrac reputation Not important

Colortrac reputation Important

Colortrac reputation Very important

Availability of local support

Availability of local support Not applicable

Availability of local support Not important

Availability of local support Important

Availability of local support Very important

Question Title

* 6. Please rate your satisfaction with...?

	Very Dissatisfied	Dissatisfied	Satisfied	Very Satisfied
Local Colortrac reseller / representative	Local Colortrac reseller / representative Very Dissatisfied	Local Colortrac reseller / representative Dissatisfied	Local Colortrac reseller / representative Satisfied	Local Colortrac reseller / representative Very Satisfied
Colortrac website	Colortrac website Very Dissatisfied	Colortrac website Dissatisfied	Colortrac website Satisfied	Colortrac website Very Satisfied

Other (please specify)

	N/A	0 - Extremely dissatisfied	1	2	3	4	5 - Neutral	6	7	8	9	10 - Extremely satisfied
Scanning system installation	Scanning system installation N/A	Scanning system installation 0 - Extremely dissatisfied	Scanning system installation 1	Scanning system installation 2	Scanning system installation 3	Scanning system installation 4	Scanning system installation 5 - Neutral	Scanning system installation 6	Scanning system installation 7	Scanning system installation 8	Scanning system installation 9	Scanning system installation 10 - Extremely satisfied
Operator training on SmartLF scanner	Operator training on SmartLF scanner N/A	Operator training on SmartLF scanner 0 - Extremely dissatisfied	Operator training on SmartLF scanner 1	Operator training on SmartLF scanner 2	Operator training on SmartLF scanner 3	Operator training on SmartLF scanner 4	Operator training on SmartLF scanner 5 - Neutral	Operator training on SmartLF scanner 6	Operator training on SmartLF scanner 7	Operator training on SmartLF scanner 8	Operator training on SmartLF scanner 9	Operator training on SmartLF scanner 10 - Extremely satisfied
Operator training on SmartWorks software	Operator training on SmartWorks software N/A	Operator training on SmartWorks software 0 - Extremely dissatisfied	Operator training on SmartWorks software 1	Operator training on SmartWorks software 2	Operator training on SmartWorks software 3	Operator training on SmartWorks software 4	Operator training on SmartWorks software 5 - Neutral	Operator training on SmartWorks software 6	Operator training on SmartWorks software 7	Operator training on SmartWorks software 8	Operator training on SmartWorks software 9	Operator training on SmartWorks software 10 - Extremely satisfied
Operator support and answering technical questions	Operator support and answering technical questions N/A	Operator support and answering technical questions 0 - Extremely dissatisfied	Operator support and answering technical questions 1	Operator support and answering technical questions 2	Operator support and answering technical questions 3	Operator support and answering technical questions 4	Operator support and answering technical questions 5 - Neutral	Operator support and answering technical questions 6	Operator support and answering technical questions 7	Operator support and answering technical questions 8	Operator support and answering technical questions 9	Operator support and answering technical questions 10 - Extremely satisfied

N/A

0 - Extremely dissatisfied

5 - Neutral

10 - Extremely satisfied

Scanning system installation

Scanning system installation N/A

Scanning system installation 0 - Extremely dissatisfied

Scanning system installation 1

Scanning system installation 2

Scanning system installation 3

Scanning system installation 4

Scanning system installation 5 - Neutral

Scanning system installation 6

Scanning system installation 7

Scanning system installation 8

Scanning system installation 9

Scanning system installation 10 - Extremely satisfied

Operator training on SmartLF scanner

Operator training on SmartLF scanner N/A

Operator training on SmartLF scanner 0 - Extremely dissatisfied

Operator training on SmartLF scanner 1

Operator training on SmartLF scanner 2

Operator training on SmartLF scanner 3

Operator training on SmartLF scanner 4

Operator training on SmartLF scanner 5 - Neutral

Operator training on SmartLF scanner 6

Operator training on SmartLF scanner 7

Operator training on SmartLF scanner 8

Operator training on SmartLF scanner 9

Operator training on SmartLF scanner 10 - Extremely satisfied

Operator training on SmartWorks software

Operator training on SmartWorks software N/A

Operator training on SmartWorks software 0 - Extremely dissatisfied

Operator training on SmartWorks software 1

Operator training on SmartWorks software 2

Operator training on SmartWorks software 3

Operator training on SmartWorks software 4

Operator training on SmartWorks software 5 - Neutral

Operator training on SmartWorks software 6

Operator training on SmartWorks software 7

Operator training on SmartWorks software 8

Operator training on SmartWorks software 9

Operator training on SmartWorks software 10 - Extremely satisfied

Operator support and answering technical questions

Operator support and answering technical questions N/A

Operator support and answering technical questions 0 - Extremely dissatisfied

Operator support and answering technical questions 1

Operator support and answering technical questions 2

Operator support and answering technical questions 3

Operator support and answering technical questions 4

Operator support and answering technical questions 5 - Neutral

Operator support and answering technical questions 6

Operator support and answering technical questions 7

Operator support and answering technical questions 8

Operator support and answering technical questions 9

Operator support and answering technical questions 10 - Extremely satisfied

Customer Satisfaction Survey

Question Title

* 1. How likely are you to recommend Colortrac scanners?

Question Title

* 2. Please rate the following scanner and software features:

Question Title

* 3. How can we improve our software features?

Question Title

* 4. Please rate the following items of user documentation:

Question Title

* 5. Which aspects of the scanning solution were most important?

Question Title

* 6. Please rate your satisfaction with...?

Question Title

* 7. Are you satisfied with the following services provided by our Reseller?