Transit Customer Service

Transit Service: Contact us by E-mail

If you're writing about a specific incident involving service, any detailed information you can provide will be helpful in researching, identifying, and addressing service-related matters. For example, a bus number, employee ID, precise times, dates, and locations are all helpful details.

If your concerns involve a Pace service (e.g., MCRide, Pace fixed route, etc.), we ask that you also please report your issue to Pace Customer Relations at 1.800.606.1282 option 2.

Thank you, in advance, for your message. We do appreciate your comments and will do our best to answer any questions or concerns you may have.

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Thank you for filling out the contact by e-mail form.
If you need to schedule a trip on MCRide, please call 800-451-4599.
If you'd like to speak to a person about transit services in McHenry County please call 815-334-4981.