ICAA Customer Feedback Survey
Thank you for your feedback! We appreciate your honest, respectful response.
1.
Which ICAA program(s) have you participated in?
CSBG Emergency Services
Connections Store - thrift store and emergency clothing and assistance
Early Head Start-Child Care Partnership
Family Foundations Home Visiting
Food Pantry(ies)
Head Start
Housing (rental of apartment, duplex, or single-family home)
Legal Assistance for Victims
Skills Enhancement
Small Business Development
Supportive Services for Veteran Families
Youth Development & Prevention Services (RCYC, WAC, Rusky Business, etc.)
Other (please specify)
2.
How was the enrollment/application process?
Very easy
Easy
Somewhat easy
Neither easy nor difficult
Somewhat difficult
Difficult
Very difficult
Other (please specify)
3.
ICAA employees treated me with respect and were sensitive to my situation and needs.
Strongly agree
Agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Disagree
Strongly disagree
Other (please specify)
4.
ICAA was able to meet my needs.
Strongly agree
Agree
Somewhat agree
Neither agree nor disagree
Somewhat disagree
Disagree
Strongly disagree
Other (please explain)
5.
ICAA employees were not able to meet my needs, but I was referred to other resources.
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Not Applicable
Other (please explain)
6.
How did you hear about ICAA (check all that apply)?
Friend/Family
Website
Internet search
Referral from another organization
Brochure/rack card
Other (please specify)
7.
What does ICAA do well?
8.
What could ICAA do better?
9.
Do you have any other comments?
10.
Would you like to be contacted?
Yes
No
If yes, please provide contact information (phone, email, etc.)