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Castle Rock Water Customer Satisfaction Survey

As part of the Town of Castle Rock, Castle Rock Water strives to provide outstanding customer service. Please help us in that endeavor by providing your feedback on your recent experience working with our team. 

When you complete this survey, you can choose to be entered into a monthly drawing for a $25 credit on your water bill. Any contact information provided for this drawing will not be associated with your response.
1.Overall, how satisfied or dissatisfied are you with the customer service you received from Castle Rock Water?
2.The person who assisted me was courteous and helpful.
3.My issue was handled in a timely manner.
4.Is there any information we could have provided up front that would have made the process easier? If yes, please explain.
5.What type of service did you request/receive? (Please check all that apply)
6.How did you interact with Castle Rock Water staff?
7.Did you use additional information? (Check all that apply)
8.Do you have any other comments, questions, or concerns?
Thank you for providing your feedback. No further action is needed. However, if you would like us to follow up or if you would like to be entered into the drawing for a $25 water bill credit, please provide your contact information below.

Thank you - we look forward to serving you again.
9.If you would like us to follow up with you on anything in this survey, please provide your contact information below. This information will be shared with Castle Rock Water for follow up.
Current Progress,
0 of 9 answered