Carers Hub Service - Carer Outcomes Survey May 2019 - Crossroads Care Richmond and Kingston

Adult Carers - Caring Cafe

Dear Carer

As a carer, you have participated in a leisure/break activity (Caring Cafe) delivered by Crossroads Care Richmond and Kingston. This service is part of the local Carers Hub Service led by Richmond Carers Centre.

We would like to hear from you about how this service has benefited you as an unpaid carer.

Your feedback is extremely important to us as it will help us shape our future service offer for carers.

Please note, we are not asking you about the impact that accessing support from other local statutory (Health and Social Care) or voluntary sector organisations has had on you.

The results will be published on Richmond Carers Centre website (www.richmondcarers.org) in September/ October 2019 and shared with the London Borough of Richmond Upon Thames who commission the Carers Hub Service.

The survey should take approximately 3-5 minutes to complete.

THE SURVEY WILL CLOSE ON 1 JULY 2019.

Question Title

* 1. As a result of the contact you have had and the services and support you have received from Crossroads through the Caring Cafe, please could you tell us how you feel you have benefited by rating the following statements.

If you feel a statement does not apply to you and your individual needs, please tick not relevant.

	Strongly agree	Agree	Disagree	Strongly disagree	Not sure	Not relevant
I feel recognised and valued as a carer	I feel recognised and valued as a carer Strongly agree	I feel recognised and valued as a carer Agree	I feel recognised and valued as a carer Disagree	I feel recognised and valued as a carer Strongly disagree	I feel recognised and valued as a carer Not sure	I feel recognised and valued as a carer Not relevant
I feel I have been treated with dignity and respect	I feel I have been treated with dignity and respect Strongly agree	I feel I have been treated with dignity and respect Agree	I feel I have been treated with dignity and respect Disagree	I feel I have been treated with dignity and respect Strongly disagree	I feel I have been treated with dignity and respect Not sure	I feel I have been treated with dignity and respect Not relevant
I feel better able to provide support to the person I care for	I feel better able to provide support to the person I care for Strongly agree	I feel better able to provide support to the person I care for Agree	I feel better able to provide support to the person I care for Disagree	I feel better able to provide support to the person I care for Strongly disagree	I feel better able to provide support to the person I care for Not sure	I feel better able to provide support to the person I care for Not relevant
I feel better able to cope with the demands of caring	I feel better able to cope with the demands of caring Strongly agree	I feel better able to cope with the demands of caring Agree	I feel better able to cope with the demands of caring Disagree	I feel better able to cope with the demands of caring Strongly disagree	I feel better able to cope with the demands of caring Not sure	I feel better able to cope with the demands of caring Not relevant
I feel I have a better support network / feel less isolated	I feel I have a better support network / feel less isolated Strongly agree	I feel I have a better support network / feel less isolated Agree	I feel I have a better support network / feel less isolated Disagree	I feel I have a better support network / feel less isolated Strongly disagree	I feel I have a better support network / feel less isolated Not sure	I feel I have a better support network / feel less isolated Not relevant
I feel I have been supported to maintain / improve my own health and wellbeing	I feel I have been supported to maintain / improve my own health and wellbeing Strongly agree	I feel I have been supported to maintain / improve my own health and wellbeing Agree	I feel I have been supported to maintain / improve my own health and wellbeing Disagree	I feel I have been supported to maintain / improve my own health and wellbeing Strongly disagree	I feel I have been supported to maintain / improve my own health and wellbeing Not sure	I feel I have been supported to maintain / improve my own health and wellbeing Not relevant
I feel my needs as a carer have been understood	I feel my needs as a carer have been understood Strongly agree	I feel my needs as a carer have been understood Agree	I feel my needs as a carer have been understood Disagree	I feel my needs as a carer have been understood Strongly disagree	I feel my needs as a carer have been understood Not sure	I feel my needs as a carer have been understood Not relevant
I feel more confident in my caring role	I feel more confident in my caring role Strongly agree	I feel more confident in my caring role Agree	I feel more confident in my caring role Disagree	I feel more confident in my caring role Strongly disagree	I feel more confident in my caring role Not sure	I feel more confident in my caring role Not relevant

Question Title

* 2. Would you recommend Crossroads Care Richmond and Kingston / The Caring Cafe to other carers?

yes

not sure

Question Title

* 3. Please tell us more about how you feel you have benefited from the support you have received from Richmond and Kingston Crossroads Care through the Caring Cafe.

Thank you very much for taking the time to complete this survey and telling us about the difference our services have made for you as a carer. Your feedback is very important to us and is much appreciated.

Please select DONE to submit your completed survey.

If you would like any further support, please do not hesitate to contact Crossroads Care Richmond and Kingston on 020 8943 9421 or info@crossroadscarerk.org.uk

Alternatively, you can contact Richmond Carers Centre on 020 8867 2380 or info@richmondcarers.org

Crossroads Care Richmond and Kingston, and Richmond Carers Centre

Privacy Notice
The purpose of this survey is to monitor the outcomes of the services provided through the Carers Hub Service only. All responses will be anonymous. We will analyse the results of this survey and publicise these in a future edition of the Richmond Carers Centre Newsletter and on Richmond Carers Centre website. Crossroads will also share the results. Survey responses will be destroyed after analysis has been completed.