Georgina Fire Department Fire Master Plan - External Survey

ABOUT US

The Georgina Fire Department has a proud tradition of assisting residents and businesses by effectively responding to emergencies.

We are comprised of both full-time and volunteer fire fighters, plus an administrative staff complement that includes training and fire prevention officers. Our Department responds to approximately 2,100 emergency calls annually from our three fire stations for medical assists, motor vehicle collisions and structural fires.

GEORGINA FIRE DEPARTMENT FIRE MASTER PLAN

In our ongoing efforts to ensure that we continue to meet the growing needs of the community we serve, we are creating a 10-year fire master plan to help guide operational improvements and enhance our service.

We have engaged Emergency Management & Training Inc. (EMT), to assist us with this initiative. EMT is a local consulting firm that has worked with many fire departments to develop their fire master plans, station assessments, and fire service reviews.

YOUR INPUT IS IMPORTANT TO US

As part of this initiative, we are asking Georgina residents and businesses to fill out our online survey. The survey will take approximately ten minutes to complete. Your identity and responses are confidential. It will be available until midnight on Wednesday, September 7.

Please feel free to contact Lyle Quan with EMT with any questions regarding the survey at lquan@emergencymgt.com

PUBLIC MEETING

A public meeting will be held on Tuesday, September 13 at 7 p.m. in the Council Chambers of the Georgina Civic Centre, which is located at 26557 Civic Centre Drive.

This meeting will allow members of the public to discuss the proposed fire master plan as well as the survey.

We wish to thank you for your assistance in this very important process.

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* 1. What is your general impression of the Georgina Fire Department in relation to its level of professionalism, community safety, education and fire prevention awareness programs?

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* 2. Have you been approached by Georgina Fire Department staff in relation to their Smoke Alarm Program, and if so how did you find this interaction?

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* 3. How important are the following statements to you:

	Extremely important	Very important	Important	Not very important	Not important at all
How quickly the Fire Department gets to me if I have an emergency	How quickly the Fire Department gets to me if I have an emergency Extremely important	How quickly the Fire Department gets to me if I have an emergency Very important	How quickly the Fire Department gets to me if I have an emergency Important	How quickly the Fire Department gets to me if I have an emergency Not very important	How quickly the Fire Department gets to me if I have an emergency Not important at all
Whether the Fire Department will visit my home to give me safety advice and/or assist with installing smoke alarms	Whether the Fire Department will visit my home to give me safety advice and/or assist with installing smoke alarms Extremely important	Whether the Fire Department will visit my home to give me safety advice and/or assist with installing smoke alarms Very important	Whether the Fire Department will visit my home to give me safety advice and/or assist with installing smoke alarms Important	Whether the Fire Department will visit my home to give me safety advice and/or assist with installing smoke alarms Not very important	Whether the Fire Department will visit my home to give me safety advice and/or assist with installing smoke alarms Not important at all
How much the fire services costs me as a tax payer	How much the fire services costs me as a tax payer Extremely important	How much the fire services costs me as a tax payer Very important	How much the fire services costs me as a tax payer Important	How much the fire services costs me as a tax payer Not very important	How much the fire services costs me as a tax payer Not important at all
How well the Fire Department works with other agencies to provide wider community safety services	How well the Fire Department works with other agencies to provide wider community safety services Extremely important	How well the Fire Department works with other agencies to provide wider community safety services Very important	How well the Fire Department works with other agencies to provide wider community safety services Important	How well the Fire Department works with other agencies to provide wider community safety services Not very important	How well the Fire Department works with other agencies to provide wider community safety services Not important at all
How often the Fire Department consults me about their services	How often the Fire Department consults me about their services Extremely important	How often the Fire Department consults me about their services Very important	How often the Fire Department consults me about their services Important	How often the Fire Department consults me about their services Not very important	How often the Fire Department consults me about their services Not important at all
How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning)	How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning) Extremely important	How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning) Very important	How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning) Important	How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning) Not very important	How often the Fire Department provides community training opportunities (e.g. fire extinguisher training; school safety programs; older and wiser program; smoke alarms; fire escape planning) Not important at all
How visible the Fire Department is at local community events	How visible the Fire Department is at local community events Extremely important	How visible the Fire Department is at local community events Very important	How visible the Fire Department is at local community events Important	How visible the Fire Department is at local community events Not very important	How visible the Fire Department is at local community events Not important at all
Contacting assistance services (such as Red Cross or family services) after an emergency, as required	Contacting assistance services (such as Red Cross or family services) after an emergency, as required Extremely important	Contacting assistance services (such as Red Cross or family services) after an emergency, as required Very important	Contacting assistance services (such as Red Cross or family services) after an emergency, as required Important	Contacting assistance services (such as Red Cross or family services) after an emergency, as required Not very important	Contacting assistance services (such as Red Cross or family services) after an emergency, as required Not important at all
Timeliness to any request for services or assistance from the Fire Department	Timeliness to any request for services or assistance from the Fire Department Extremely important	Timeliness to any request for services or assistance from the Fire Department Very important	Timeliness to any request for services or assistance from the Fire Department Important	Timeliness to any request for services or assistance from the Fire Department Not very important	Timeliness to any request for services or assistance from the Fire Department Not important at all
Purchasing and maintaining new and applicable equipment to ensure the department has reliable up-to-date equipment to safely deliver its services	Purchasing and maintaining new and applicable equipment to ensure the department has reliable up-to-date equipment to safely deliver its services Extremely important	Purchasing and maintaining new and applicable equipment to ensure the department has reliable up-to-date equipment to safely deliver its services Very important	Purchasing and maintaining new and applicable equipment to ensure the department has reliable up-to-date equipment to safely deliver its services Important	Purchasing and maintaining new and applicable equipment to ensure the department has reliable up-to-date equipment to safely deliver its services Not very important	Purchasing and maintaining new and applicable equipment to ensure the department has reliable up-to-date equipment to safely deliver its services Not important at all
Continued and relevant training to meet the needs of the community	Continued and relevant training to meet the needs of the community Extremely important	Continued and relevant training to meet the needs of the community Very important	Continued and relevant training to meet the needs of the community Important	Continued and relevant training to meet the needs of the community Not very important	Continued and relevant training to meet the needs of the community Not important at all

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* 4. What do you think are the top three issues facing our fire service today?

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* 5. There are nine core services delivered by the Georgina Fire Department. Which services are most important to you? Please rank in order of priority from 1 (most important) to 9 (least important). Please use each number only once and use all nine numbers.

Fire fighting

Rescue (i.e. motor vehicle accidents)

Fire/Arson investigations

Fire prevention and safety inspections

Community outreach / Public education

Hazardous materials (i.e. gas or chemical spills) and technical rescue response (i.e. water rescues)

Public assistance requests / Non-emergency responses

Emergency management and planning

Medical assist and response

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* 6. Are there any additional services that you believe should be provided? If so, please specify.

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* 7. Over the next 10 years, if you could implement up to three things to improve how the current services are provided by the Georgina Fire Department, what would those things be?

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* 8. Have you directly received service from the Georgina Fire Department? If no, skip to question 10.

Yes

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* 9. Could you share some details of your experience and any recommendations for service improvements?

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* 10. Would you be willing to participate in a special focus group to discuss improvements to the fire service? If so, please provide your name and contact information so we can get in touch with you about participating in a focus group.

Yes

Question Title

* 1. What is your general impression of the Georgina Fire Department in relation to its level of professionalism, community safety, education and fire prevention awareness programs?

Question Title

* 2. Have you been approached by Georgina Fire Department staff in relation to their Smoke Alarm Program, and if so how did you find this interaction?

Question Title

* 3. How important are the following statements to you:

Question Title

* 4. What do you think are the top three issues facing our fire service today?

Question Title

* 5. There are nine core services delivered by the Georgina Fire Department. Which services are most important to you? Please rank in order of priority from 1 (most important) to 9 (least important). Please use each number only once and use all nine numbers.

Question Title

* 6. Are there any additional services that you believe should be provided? If so, please specify.

Question Title

* 7. Over the next 10 years, if you could implement up to three things to improve how the current services are provided by the Georgina Fire Department, what would those things be?

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* 8. Have you directly received service from the Georgina Fire Department? If no, skip to question 10.

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* 9. Could you share some details of your experience and any recommendations for service improvements?

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* 10. Would you be willing to participate in a special focus group to discuss improvements to the fire service? If so, please provide your name and contact information so we can get in touch with you about participating in a focus group.

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* 11. Please provide your name and contact information so we can get in touch with you about participating in a focus group.