Skip to content

Washington Talking Book & Braille Library

Patron Survey 2023

Patron feedback is the most important way for us to determine what services and resources to offer. It is important for us to get your feedback regarding our services, how well they are delivered, and what could be done better.
This survey has 24 questions and includes ones where you can share your thoughts with written responses. All questions are important, as are the opinions and ideas you share with us. All answers are confidential and anonymous. If you have any questions about this survey, please contact us at 206-615-0400, 800-542-0866, or wtbbl@sos.wa.gov.
1.Have you contacted WTBBL in the past year?
2.If yes, what method did you use?
3.How often do you contact us by the following methods?
Daily
Weekly
Monthly
Monthly
Yearly
Never
Phone
Email
Mail
In-person
4.If you have contacted us, what was the reason? Please select all that apply.
5.On a scale of 1 to 5, with 1 being “poor” and 5 being “excellent,” how would you rate the customer service you received? If you have not contacted us via a listed method, please select N/A.
1 (poor)
2
3
4
5 (excellent)
N/A
Phone
Email
Mail
In-person
6.How do WTBBL services benefit you? Please select all that apply.
7.On a scale of 1 to 5, with 1 being "poor" and 5 being "excellent," how would you rate the library services you use? If you have not used a listed service, please select N/A.
1 (poor)
2
3
4
5 (excellent)
N/A
Digital audiobooks on cartridge
BARD mobile app
BARD express
Braille books
Braille magazines
eBraille books
Large print books
Zoomax eReader
Magazines on cartridge
Magazines on BARD
International language materials
WTBBL online catalog
NLS online catalog
WTBBL social media
8.When you receive WTBBL’s Reading Matters newsletter (library newsletter in braille, audio, large print, or email), do you read it? Please select one.
9.Have you received training and/or assistance from WTBBL in using BARD on your personal device, Zoomax braille eReader, or other assistive technology?
10.If you have received training or assistance, on a scale of 1 to 5, with 1 being “poor” and 5 being “excellent,” how would you rate the service you received? If you have not received training or assistance please select N/A.
1 (poor)
2
3
4
5 (excellent)
N/A
11.Which of the following types of technology are you using or might be likely to use? Select all that apply.
12.Do you have access to the internet?
13.If no, would access to the internet be a benefit for you?
14.Are you aware that WTBBL produces audiobooks and braille books for its patrons?
15.Are you aware that WTBBL has special services and programs for youth patrons and schools?
16.Which services below do you use? Select all that apply.
17.If you were to attend a library program, would you prefer in-person or virtual program? Please select one.
18.What time/s of day would best most convenient for you to attend a library program? Select all that apply.
19.In what types of library programs/events might you be most interested? Select all that apply.
20.For the following statements, select "Agree", "Somewhat Agree," "Somewhat Disagree," or "Disagree"
Agree
Somewhat Agree
Somewhat Disagree
Disagree
WTBBL is responsive to my needs as a patron
WTBBL’s book collection meets my expectations
WTBBL is innovative and continues to offer relevant services
21.Please complete the following statement: WTBBL is doing well at… 
22.Please complete the following statement: WTBBL could be better if…
23.Do you have any additional comments or suggestions?
24.Optional Demographic Information
25.Which disability best describes why you use WTBBL?