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2024 Client Feedback Survey

We would like to hear about your experience at NCLC. Your feedback will assist us in making improvements in the way we provide assistance. 

This survey is confidential. It should take approximately 10 minutes to complete.
1.What was the name of the lawyer who assisted you (If you know it)?
2.Date and time of meeting (if you know it)?
3.Please rate each of the following statements:
Completely disagree
Somewhat disagree
Neither agree nor disagree
Agree
Strongly agree
Not applicable
It was easy for me to find NCLC.
The information I received about NCLC matched what I actually experienced.
The wait time for seeing a lawyer was reasonable.
The staff who helped me were flexible and responsive.
The staff have high levels of skills and expertise.
NCLC actively involved my support worker.
NCLC considered my language and cultural needs.
NCLC gave me options to my legal problem and let me choose what I wanted to be done.
I was encouraged and supported to be involved in NCLC activities.
NCLC helped me connect with other community organisations and services.
I would recommend NCLC to other people.
4.Was your legal problem resolved?
5.How would a friend describe your level of stress in the weeks BEFORE you saw an NCLC lawyer? (1 = no stress at all, 5 = manageable stress, 10 = completely overwhelmed by stress)
0
Manageable emotional stress
10
6.How would a friend describe your level of stress in the weeks AFTER you saw an NCLC lawyer? (1 = no stress at all, 5 = some stress, 10 = completely overwhelmed by stress)
0
some stress
10
7.To what extent was your mood affected by your legal problem (0 = not at all related, 10 = completely related)?
0
10
8.What do you like most about the NCLC?
9.What do you like least about the NCLC?
10.How could we improve our service?
11.Do you have any other comments?
12.If you would like to assist us to improve our service by sharing your experience with others, please provide your details below so that we can contact you.
If you require further legal assistance, please contact NCLC on (03) 9310 4376 to make an appointment with a lawyer. 

For further information about our client feedback policy please see our client charter at https://www.northernclc.org.au/clientcharterfeedback.
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