* 1. When did your most recent involvement with Patient Financial Services occur?


* 2. Please describe your most recent experience with Patient Financial Services.

* 3. Please tell us about your most recent experience with Patient Financial Services by rating the following:

  Very Good Good Fair Poor Very Poor Not Applicable
Ability to reach a representative within a reasonable amount of time
Friendliness and courtesy of the representative
Representative's willingness to listen carefully to you
Representative's ability to explain things clearly
Representative's ability to solve your problem or answer your question
Overall quality of statements or letters received from Patient Financial Services
Overall ease and convenience of the online bill pay service
Overall quality of the billing process
Overall satisfaction with Patient Financial Services