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* 1. What is your contact information?

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* 2. Please describe your case. 

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* 3. What was the issue that needed fixing?

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* 4. What geographic areas/departments were impacted in the municipality?

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* 5. When did the process begin and when was it completed?

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* 6. Why did your municipality decided to work on this issue?

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* 7. Who was impacted (department, public or private stakeholders, Council, etc.) and how were they impacted?

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* 8. What was the most successful part of this process change?

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* 9. What could be improved?

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* 10. Were there cost and resource efficiencies? If yes, what were they?

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* 11. Is this scalable for larger/smaller municipalities?

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* 12. If any other important information has been left out, please include it here. 

0 of 12 answered
 

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