SBCERA Website Feedback Survey

We are preparing to redesign our website and would like your feedback.

Please take a few minutes to complete a short 8-question survey to help us determine ways to improve the information and value of our website.

Thank you for your time and feedback.

1.During your visit to our website, were you able to find the information you were looking for?

Yes

N/A, just looking around

If "No", what information were you looking for?

2.Overall, how satisfied were you with the website and its ease of use?

Extremely Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

If "Not Satisfied", why

3.Was it difficult to download files from our web site?

Yes

N/A

If "Yes", what difficulty did you have?

4.Rate these online tools based on what you would most likely use for information about SBCERA and its benefits.

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

Videos

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

Website Tutorials

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

Mobile Applications (Apps)

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

Online Retirement Games

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

One-on-One Member Services Online Chat

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

Social Networking Tools (Facebook, Twitter)

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

Webinars (Web based seminar)

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

Online Submission of SBCERA Forms

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

Apply for Retirement Online

Most Likely To Use

Likely To Use

Not Likely To Use

Never Likely To Use

5.Have you set up a Web Member Services Account on SBCERA’s website to view your retirement account, create your own benefit estimates, or receive information via eCorrespondence? Please select only one response.

Yes

I tried, but was unable to create my account.

I didn't know about it.

I am not a Member/Beneficiary

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