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* 1. How likely is it that you would recommend NASFUND to a friend or colleague?

Not at all likely
Extremely likely

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* 2. Please provide a reason for your rating. What is it that we should change for you to rank NASFUND higher?

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* 3. How would you rate NASFUND service since January 2018?

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* 4. How would you rate the level of service provided by NASFUND BRANCHES since January 2018?

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* 5. How would you rate the level of service provided by NASFUND contributions Savings Loan Society (NCSL) since January 2018?

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* 6. How would you rate NASFUND's Investment Strategy (Portfolio)?

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* 7. Are your enquirers being responded to within 24 hours?

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* 8. How long did it take to process your unemployment benefits?

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* 9. How often do you use NASFUND services? (please tick cells that apply to you)

  Weekly Monthly Once a Year  Few Times a Year Don't Know 
Counter Visits 
Call Centre
SMS Balance 
Online Statement 

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* 10. How would you rate the NASFUND Member Online Portal

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* 11. Are you currently using the NASFUND App on your smart phone

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* 12. What is your preferred mode of receiving NASFUND updates? (Tick top 3 preference)

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* 13. Are you currently doing voluntary contributions?

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* 14. Do you have an inactive account at:

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* 15. Which is your MOST preferred distribution medium for Annual Member Statement? Choose only one medium.

T