* 1. How likely is it that you would recommend NASFUND to a friend or colleague?

Not at all likely
Extremely likely

* 2. Please provide a reason for your rating. What is it that we should change for you to rank NASFUND higher?

* 3. How would you rate NASFUND service since January 2018?

* 4. How would you rate the level of service provided by NASFUND BRANCHES since January 2018?

* 5. How would you rate the level of service provided by NASFUND contributions Savings Loan Society (NCSL) since January 2018?

* 6. How would you rate NASFUND's Investment Strategy (Portfolio)?

* 7. Are your enquirers being responded to within 24 hours?

* 8. How long did it take to process your unemployment benefits?

* 9. How often do you use NASFUND services? (please tick cells that apply to you)

  Weekly Monthly Once a Year  Few Times a Year Don't Know 
Counter Visits 
Call Centre
SMS Balance 
Online Statement 

* 10. How would you rate the NASFUND Member Online Portal

* 11. Are you currently using the NASFUND App on your smart phone

* 12. What is your preferred mode of receiving NASFUND updates? (Tick top 3 preference)

* 13. Are you currently doing voluntary contributions?

* 14. Do you have an inactive account at:

* 15. Which is your MOST preferred distribution medium for Annual Member Statement? Choose only one medium.

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