How likely is it that you would recommend NASFUND to a friend or colleague?

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* 1. How likely is it that you would recommend NASFUND to a friend or colleague?

Not at all likely
Extremely likely
Please provide a reason for your rating. What is it that we should change for you to rank NASFUND higher?

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* 2. Please provide a reason for your rating. What is it that we should change for you to rank NASFUND higher?

How would you rate NASFUND service since January 2018?

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* 3. How would you rate NASFUND service since January 2018?

How would you rate the level of service provided by NASFUND BRANCHES since January 2018?

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* 4. How would you rate the level of service provided by NASFUND BRANCHES since January 2018?

How would you rate the level of service provided by NASFUND contributions Savings Loan Society (NCSL) since January 2018?

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* 5. How would you rate the level of service provided by NASFUND contributions Savings Loan Society (NCSL) since January 2018?

How would you rate NASFUND's Investment Strategy (Portfolio)?

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* 6. How would you rate NASFUND's Investment Strategy (Portfolio)?

Are your enquirers being responded to within 24 hours?

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* 7. Are your enquirers being responded to within 24 hours?

How long did it take to process your unemployment benefits?

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* 8. How long did it take to process your unemployment benefits?

How often do you use NASFUND services? (please tick cells that apply to you)

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* 9. How often do you use NASFUND services? (please tick cells that apply to you)

  Weekly Monthly Once a Year  Few Times a Year Don't Know 
Counter Visits 
Call Centre
SMS Balance 
Online Statement 
How would you rate the NASFUND Member Online Portal

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* 10. How would you rate the NASFUND Member Online Portal

Are you currently using the NASFUND App on your smart phone

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* 11. Are you currently using the NASFUND App on your smart phone

What is your preferred mode of receiving NASFUND updates? (Tick top 3 preference)

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* 12. What is your preferred mode of receiving NASFUND updates? (Tick top 3 preference)

Are you currently doing voluntary contributions?

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* 13. Are you currently doing voluntary contributions?

Do you have an inactive account at:

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* 14. Do you have an inactive account at:

Which is your MOST preferred distribution medium for Annual Member Statement? Choose only one medium.

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* 15. Which is your MOST preferred distribution medium for Annual Member Statement? Choose only one medium.

T