How Are You Feeling?

Zazou Salon & Academy has been taking this time during our closure to speak with salons world-wide and consult with professionals to implement a plan to make you feel as safe and comfortable as possible. But, we want to ensure our team and guests feel confident that we’ve taken the necessary measures to be safe. We'd love your input to make your next salon experience as enjoyable as possible.

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* 1. How satisfied have you been with your hair cutting/colouring options during COVID-19?

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* 2. How have you been up keeping your hair during COVID?

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* 3. Which of the following best matches how often you visit a hair salon in normal circumstances?

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* 4. Select all services you plan on having done at a salon in the next 6 months

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* 5. How much are you willing to pay for a haircut with a scalp massage and full blowdry for women, or a scalp massage and mini hot towel facial for men?

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* 6. Do you plan on returning to Zazou within the next month/have already visited?

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* 7. How much extra are you willing to spend per appointment to insure thorough sanitization and disinfecting is implemented between each service and for the guarantee that your stylist is Beauty Safe Certified?

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* 8. How important are the following aspects of your service when Zazou is first able to reopen? (Extremely unessential = Will not at all effect my service satisfaction what-so-ever, Extremely essential = I will not return to the salon without this aspect of service)

  Extremely unessential Unessential Neither essential or unessential Essential Extremely essential N/A
Receiving a welcome tray
Having a choice of beverages
Being informed of Zazou's sanitation procedure 
Receiving a scalp massage
My stylist wearing protective gear (gloves and a mask)
Having the option to purchase product
Seeing my usual stylist

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* 9. I am looking forward to returning to Zazou because... (select all that apply)

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* 10. Has COVID impacted your willingness to spend money on personal services?

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* 11. When returning to the salon I want to

Be in and out Feel pampered
Clear
i We adjusted the number you entered based on the slider’s scale.

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* 12. Zazou's mission is always to create an exceptional experience. In these specific times how important are the following for creating an exceptional experience? Rank from most to least important

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* 13. Do you have any suggestions of what you would like to see from Zazou?

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* 14. Which gender do you identify as?

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* 15. What is your age range?

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* 16. Please describe which best describes you?

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* 17. Do you have anything else to add?

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* 18. Would you be interested in participating in future research opportunities for free product or giftcards?

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