MHCC Member Questionnaire

MHCC are in regular contact with NSW and Australian government agencies regarding the impact of COVID19 on community mental health organisations. We are consulting members to understand your concerns and issues and it will be helpful to our advocacy efforts to have some more detailed information about the issues you are confronting in these unprecedented times.

We ask you to complete the following short questionnaire with your best estimates. It may not be possible for you to answer each question but any information you can provide will be helpful. We realise organisations are extremely busy and we do not wish to add to your burden, but this information will assist MHCC to advocate more effectively on your behalf. If possible, please provide your response by 24 April 2020.
Service and Funding Implications

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* 1. What proportion (approximate %) of your services are being provided online or through telehealth which were previously provided face to face?

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* 2. What types of services are still being provided face to face?

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* 3. Are you seeing the COVID-19 changes impacting on care coordination between CMOs & public mental health services?

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* 4. What percentage of people supported by your service are at risk if not visited face to face?

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* 5. Are you facing staff shortages

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* 6. Are you facing staff underutilisation

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* 7. What has been the impact of COVID-19 on demand for your organisations services?

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* 8. Are you having to draw upon your reserves to ensure adequate capacity and/or contingency funding?

Personal Protective Equipment

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* 9. Have you been able to access the personal protective equipment (PPE) you need?

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* 10. What items of PPE do you require, and can you give an indication of what quantity

Access to technology

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* 11. How many people (approximate %) supported by your service have access to a Smart phone

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* 12. How many people (approximate %) supported by your service have access to a landline or another phone

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* 13. How many people (approximate %) supported by your service have access to tablet/computer and reliable internet?

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* 14. What proportion of people who do not have telehealth equipment (phone/laptop etc) would require face to face support to purchase, install and use telehealth equipment?

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* 15. What other challenges are you are facing due to the COVID-19?

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* 16. It will be of assistance if you can provide the name of your organisation/service
NOTE: This is for MHCC use only, any use of information from the survey will be aggregated and de-identified

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