Customer Survey - Vine & COVID-19

Question Title

* 1. How often did you typically ride the Vine prior to COVID 19?

4-7 days/week

1-3 days/week

1-3 days/month

Less than once a month

Not at all

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* 2. How often are you riding the Vine now?

4-7 days/week

1-3 days/week

1-3 days/month

Less than once a month

Not at all

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* 3. Why have you been riding the Vine during the COVID-19 Pandemic?

Work-related/commuting to work

Home-related (supplies, groceries)

Medical

Other (please specify)

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* 4. If you ride Vine less than before COVID-19, why?

Loss of employment

School is not meeting

Concerns about health and safety

Telecommuting for work or school

Self-quarantine period(s)

Change in Vine schedules or services

N/A

Other (please specify)

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* 5. If you ride the Vine less due to concerns about health and safety, please identify your primary concerns:

I have underlying health concerns

Cleanliness of vehicles

Concerns about social distancing and adherence to mask-wearing

N/A

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* 6. If you ride the Vine less than before COVID-19, how are you getting around?

Biking

Driving

Walking

Rideshare: Lyft, Uber, taxi, etc…

I’m not travelling

Other (please specify)

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* 7. What needs to happen before you will ride the Vine again/more often?

My self-quarantine or self-isolation ends

I am allowed to return to my work site or educational program in person

I gain employment

Vine service level increases

Traffic worsens

End of pandemic

Confidence in vehicle cleanliness/safety

Other (please specify)

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* 8. When you return to riding transit, how frequently will you be using Vine Transit?

4-7 days/week

1-3 days/week

1-3 days/month

Less than once a month

I don't know

Not at all (please specify why):

Question Title

* 9. In regards to COVID-19, how informed do you feel about the following issues:

	Very informed	Informed	Not informed	Not at all informed
Vine safety measures	Vine safety measures Very informed	Vine safety measures Informed	Vine safety measures Not informed	Vine safety measures Not at all informed
COVID-19 related schedule changes	COVID-19 related schedule changes Very informed	COVID-19 related schedule changes Informed	COVID-19 related schedule changes Not informed	COVID-19 related schedule changes Not at all informed
Financial impacts to Vine services	Financial impacts to Vine services Very informed	Financial impacts to Vine services Informed	Financial impacts to Vine services Not informed	Financial impacts to Vine services Not at all informed

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* 10. How do you receive your information about Vine services and updates?

Vinetransit.com

Bus stop signs/posters

Facebook

Twitter

Instagram

Nextdoor

Napa Register

Other (please specify)

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* 11. What is your household income:

Less than $25,000

$25,000 - $50,000

$50,000 - $100,000

More than $100,000

Prefer not to say

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* 12. What is the highest degree or level of education you have completed?

Less than High School

High School Diploma

Associate's Degree

Bachelor's Degree

Master's Degree or higher

Trade School or Program

Prefer not to say

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* 13. Please specify your ethnicity:

Caucasian (not Latino or Hispanic)

African-American

Latino or Hispanic

Asian

Native American

Native Hawaiian or Pacific Islander

Two or More

Other

Prefer not to say

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* 14. Please specify your age:

0 - 18 years old

19 - 29 years old

30-45 years old

46-64

65+

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* 15. Please specify your gender:

Male

Female

Non-binary

Other

Prefer not to answer

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* 16. Do children under 18 live in your household?

Yes

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* 17. Home Zip Code

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* 18. Enter To Win a $25 Visa Gift Card

Name

Email Address

Phone Number