PHCC Member Survey - COVID-19 Recovery

How is COVID-19 Affecting You?

PHCC—National Association continues to advocate for the needs of the p-h-c industry during the COVID-19 pandemic and we want to hear from our members about how current conditions are impacting your business as we head into recovery.

Your feedback will help us plan the additional resources needed in the coming months.

Please complete this short survey today.

If you have any questions or would like to share additional information, please contact customercare@naphcc.org.

Question Title

* 1. What is your field of work? (check all that apply)

Residential Service/Repair Remodel

Commercial Service/Repair/Remodel

Question Title

* 2. What is your type of work? (check all that all apply)

Plumbing

HVAC

Other (please specify)

Question Title

* 3. As we enter the COVID-19 recovery phase, how would you rate the current impact it is having on your business (1 being no impact and 5 being the highest impact. Choose only one.)

1 No Impact

2 Low Impact

3 Medium Impact

4 Medium High Impact

5 High Impact

Question Title

* 4. If you ranked 3-5 in question 3 above, what are your top three challenges? (choose up to 3 choices below)

Low call volume for residential service calls

Low volume for commercial service /remodel calls

New construction slow down, projects on hold

Not operating with full staff, employees

Customers holding off on projects, replacements due to economic concerns

Difficulty getting permits and inspections

Increased operating costs due to increased needs for PPE and jobsite sanitation

Running fewer service jobs to meet current sanitation best practices

Decreased Impact

Closing my business

Cash Flow

Too much work

Addressing employee health and safety concerns

Modifying operations and jobsites to follow new guidelines

Other (please explain)

Question Title

* 5. Did you receive federal financial assistance to help your company through this crisis?

Yes

Have applied, waiting to hear back

Unsure

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* 6. Manufacturers and suppliers have been highly responsive to serving my needs (use scale of 1-5 with 1 being strongly disagree and 5 being strongly agree. Choose only one.)

1 Strongly Disagree

2 Disagree

3 Undecided/Neutral

4 Agree

5 Strongly Agree

Question Title

* 7. What supply chain disruptions are you currently experiencing? (check all that apply)

No disruptions

Shortage of personal protective equipment (PPE)

Shortage of construction materials, equipment, or parts

Delays in shipping materials

Shorter hours for suppliers, difficult to get materials when needed

Cost increases

Other (please explain)

Question Title

* 8. How has the COVID-19 outbreak impacted your workforce? (check all that apply)

Decreased productivity

Increased anxiety (concerns for personal health, family-life disrupted, fear of reduced income, job loss)

Have had to cut hours or lay off employees

Some are reluctant to return to work, making more through unemployment

Difficult to schedule work crews with social distancing

Difficulty finding technicians

Other (please explain)

Question Title

* 9. How will you continue to mitigate safety risks to both your employees and your clients? (check all that apply)

Increased safety meetings

Screen employees as they report to office or jobsite

Screen customers before entering homes and businesses

Social distancing on construction jobs

Mandatory requirements to use adequate on all jobsites

Increased disinfection of high touch areas on jobsites, tools, vehicles

Complying with all CDC guidelines

Increased communication with customers about:the importance of safety protocols

Other (please explain)

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* 10. Looking ahead, what concerns do you have for your business and working environments over the next six months? (check all that apply)

Potential recession

Decreased construction starts

Continued challenges finding qualified employees

Increased regulations

Increased cost of doing business (safety equipment, materials, insurance)

Increased risk (safety, health, lawsuits)

Continued need for social distancing

Cash Flow

Financing

Other (please explain)

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* 11. What information or resources can PHCC provide to help your business thrive through the recovery phases?

Question Title

* 12. Respondent Info (optional)

Name

Company

State(s)

Please visit the PHCC COVID-19 Recovery Center for the latest information compiled for you!