Exit this survey Colchester Parks & Recreation Department Question Title 1. Are you male or female? Male Female Question Title 2. Which category below includes your age? 17 or younger 18-20 21-29 30-39 40-49 50-59 60 or older Question Title 3. In what ZIP code is your home located? (enter 5-digit ZIP code; for example, 05446) Question Title 4. How did you learn about the Colchester Parks & Recreation Department? (check all that may apply) Brochure Colchester Sun E-Newsletter Front Porch Forum School Flyers Website From a Friend Other (please specify) Question Title 5. What factors made you decide to use Colchester Parks & Recreation? (check all that may apply) Reputation of the Department Reputation of Instructor The Experience Price Location Children Social Other (please specify) Question Title 6. Please rate the level of service from Colchester Parks & Recreation Office Staff: Below Average Average Above Average Excellent N/A Preparation Preparation Below Average Preparation Average Preparation Above Average Preparation Excellent Preparation N/A Knowledgeable Knowledgeable Below Average Knowledgeable Average Knowledgeable Above Average Knowledgeable Excellent Knowledgeable N/A Enthusiasm Enthusiasm Below Average Enthusiasm Average Enthusiasm Above Average Enthusiasm Excellent Enthusiasm N/A Approachability Approachability Below Average Approachability Average Approachability Above Average Approachability Excellent Approachability N/A Communication Communication Below Average Communication Average Communication Above Average Communication Excellent Communication N/A Appearance Appearance Below Average Appearance Average Appearance Above Average Appearance Excellent Appearance N/A Other (please specify) Question Title 7. Please rate your level of satifaction on: Poor Satisfactory Good Excellent N/A Office Registration Process Office Registration Process Poor Office Registration Process Satisfactory Office Registration Process Good Office Registration Process Excellent Office Registration Process N/A Online Registration Process Online Registration Process Poor Online Registration Process Satisfactory Online Registration Process Good Online Registration Process Excellent Online Registration Process N/A Program Fees Program Fees Poor Program Fees Satisfactory Program Fees Good Program Fees Excellent Program Fees N/A Value Received Value Received Poor Value Received Satisfactory Value Received Good Value Received Excellent Value Received N/A Program Offered Program Offered Poor Program Offered Satisfactory Program Offered Good Program Offered Excellent Program Offered N/A Customer Service Customer Service Poor Customer Service Satisfactory Customer Service Good Customer Service Excellent Customer Service N/A Facility/Location Facility/Location Poor Facility/Location Satisfactory Facility/Location Good Facility/Location Excellent Facility/Location N/A Safety & Cleanliness Safety & Cleanliness Poor Safety & Cleanliness Satisfactory Safety & Cleanliness Good Safety & Cleanliness Excellent Safety & Cleanliness N/A Overall Satisfaction Overall Satisfaction Poor Overall Satisfaction Satisfactory Overall Satisfaction Good Overall Satisfaction Excellent Overall Satisfaction N/A Other (please specify) Question Title 8. Are the programs we offer affordable? Much too high Slightly too high About right Slightly too low Much too low Question Title 9. What do you like most about Colchester Parks & Recreation? Question Title 10. What do you like least about Colchester Parks & Recreation? Question Title 11. Would you recommend others to use Colchester Parks & Recreation Services? Yes No Question Title 12. In what way might the Colchester Parks & Recreation Department better serve you? Question Title 13. What types of programs have you used through Colchester Parks & Recreation? 1-3 Times per Year 3-5 Times per Year 5-10 Times per Year Over 10 Times per Year Never Building Bright Futures of Colchester Building Bright Futures of Colchester 1-3 Times per Year Building Bright Futures of Colchester 3-5 Times per Year Building Bright Futures of Colchester 5-10 Times per Year Building Bright Futures of Colchester Over 10 Times per Year Building Bright Futures of Colchester Never Pre School Programs Pre School Programs 1-3 Times per Year Pre School Programs 3-5 Times per Year Pre School Programs 5-10 Times per Year Pre School Programs Over 10 Times per Year Pre School Programs Never Youth Programs Youth Programs 1-3 Times per Year Youth Programs 3-5 Times per Year Youth Programs 5-10 Times per Year Youth Programs Over 10 Times per Year Youth Programs Never A.C.E. After School Program A.C.E. After School Program 1-3 Times per Year A.C.E. After School Program 3-5 Times per Year A.C.E. After School Program 5-10 Times per Year A.C.E. After School Program Over 10 Times per Year A.C.E. After School Program Never Youth Sports Youth Sports 1-3 Times per Year Youth Sports 3-5 Times per Year Youth Sports 5-10 Times per Year Youth Sports Over 10 Times per Year Youth Sports Never Teen Programs Teen Programs 1-3 Times per Year Teen Programs 3-5 Times per Year Teen Programs 5-10 Times per Year Teen Programs Over 10 Times per Year Teen Programs Never Adult Programs Adult Programs 1-3 Times per Year Adult Programs 3-5 Times per Year Adult Programs 5-10 Times per Year Adult Programs Over 10 Times per Year Adult Programs Never Family Programs Family Programs 1-3 Times per Year Family Programs 3-5 Times per Year Family Programs 5-10 Times per Year Family Programs Over 10 Times per Year Family Programs Never Safety Programs Safety Programs 1-3 Times per Year Safety Programs 3-5 Times per Year Safety Programs 5-10 Times per Year Safety Programs Over 10 Times per Year Safety Programs Never Senior Programs Senior Programs 1-3 Times per Year Senior Programs 3-5 Times per Year Senior Programs 5-10 Times per Year Senior Programs Over 10 Times per Year Senior Programs Never Other (please specify) Question Title 14. When is the best time for you and/or your family to participate in recreation activities? Week Mornings (7-11am) Week Days (12-3pm) Lunch Time After School Evenings Saturdays Sundays Other (please specify) Question Title 15. How well do you think our department is doing providing recreational opportunities for the community? Extremely well Very well Moderately well Slightly well Not at all well If answered slightly well or not at all well please tell us what we can do to correct this? Question Title 16. Do you have a specific program idea for us? Question Title 17. How easy is it to navigate our website? Very easy Moderately easy Slightly easy Not at all easy Question Title 18. How visually appealing is our website? Extremely appealing Very appealing Moderately appealing Slightly appealing Not at all appealing Question Title 19. Overall, are you satisfied with our website? Extremely satisfied Moderately satisfied Neither satisfied nor dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title 20. How easy was the online registration (web trac) checkout process on our website? Very easy Moderately easy Slightly easy Not at all easy Other (please specify) Question Title 21. Are you aware of our Facebook page? If so, how may times do you visit our page? Daily Weekly Monthly Not Aware Other (please specify) Next