February 7, 2013 marks 6 months since 3 of the 4 Fire Investigators moved from a 9/80 shcedule to a 4/10 work schedule. In order to determine the impact, if any, this schedule change has had on you or your workgroup, please answer the following questions (respond by Friday, March 1, 2013. Your responses are confidential unless you disclose your identity):

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* 1. On a scale of 1 to 5, has this change had any positive or negative impact on you personally (5 being most positive,and 1 being most negative)?

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* 2. Using the same scale from the previous question, has there been a positive or negative impact on our internal customer service?

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* 3. Again, using the same 5 point scale, has there been any positive or negative impact to our external customer service?

Thank you for your assistance in determining the impact of their schedule change on our ability to provide excellent customer service.

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