Thank you for taking the time to complete this survey.

About You

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1. About You

Please rate Coastland's service in each area. (10 is extremely satisfied and 1 is extremely dissatisfied)

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2. Please rate Coastland's service in each area. (10 is extremely satisfied and 1 is extremely dissatisfied)

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DEPENDABILITY: consistently meet deadlines; reliable
RESPONSIVENESS: prompt response to concerns & questions
INFORMATIVE: keep you informed on progress & changes
COMMUNICATION: listen carefully; communicate effectively
INVOLVEMENT: frequent / proactive correspondence & phone calls; prioritize your project
ATTITUDE: relate well to you; friendly & courteous
KNOWLEDGEABLE: relevant expertise; recommend appropriate solutions
TECHNICAL QUALITY: plans, specifications, reports & other documents
VALUE: value of services received based on cost of service
Please select up to three areas you feel Coastland is strongest:

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3. Please select up to three areas you feel Coastland is strongest:

Please select up to three areas you feel Coastland is weakest:

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4. Please select up to three areas you feel Coastland is weakest:

How has Coastland performed relative to your expectations?

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5. How has Coastland performed relative to your expectations?

How likely is it that you would recommend Coastland to a friend or colleague?

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6. How likely is it that you would recommend Coastland to a friend or colleague?

Not at all likely
Extremely likely
How can we improve? What do we do well? (optional)

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7. How can we improve? What do we do well? (optional)

T