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Coastland's Quality Service Program 2020
Thank you for taking the time to complete our survey and help us identify areas for improvement.
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1.
Coastland division(s) you work with:
(Required.)
Civil Engineering
Construction Management / Inspection
Building Plan Check / Inspection
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2.
About You
(Required.)
Jurisdiction / Company:
Your Name:
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3.
Please rate Coastland's service in each area. (10 is extremely satisfied and 1 is extremely dissatisfied)
(Required.)
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DEPENDABILITY: consistently meet deadlines; reliable
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RESPONSIVENESS: prompt response to concerns & questions
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INFORMATIVE: keep you informed on progress & changes
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COMMUNICATION: listen carefully; communicate effectively
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ATTITUDE: relate well to you; friendly & courteous
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KNOWLEDGEABLE: relevant expertise
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INNOVATIVE: recommend creative approaches and solutions
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TECHNICAL QUALITY: quality of plans, specifications, reports
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VALUE: value of services received based on cost of service
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4.
How has Coastland performed relative to your expectations?
(Required.)
Exceptional - Coastland has gone beyond meeting our needs and I would recommend them to others.
Satisfactory - Coastland is meeting all of our needs. Their performance is similar to other consultants.
Below par - Coastland is not meeting all of our needs. I have worked with better firms.
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5.
On a scale of 0 to 10,
How likely is it that you would recommend Coastland to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
(Required.)
Not at all likely
Extremely likely
0
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OPTIONAL QUESTIONS:
6.
Who do you work with most at Coastland? Does this person meet your expectations?
7.
What changes would Coastland need to make for you to give a higher rating?
8.
During the current crisis, are there any ways Coastland can better communicate?
9.
Any other comments?
