Coastland's Quality Service Program 2020 Survey

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* 1. Coastland division(s) you work with:

Civil Engineering

Construction Management / Inspection

Building Plan Check / Inspection

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* 2. About You

Jurisdiction / Company:

Your Name:

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* 3. Please rate Coastland's service in each area. (10 is extremely satisfied and 1 is extremely dissatisfied)

	1	2	3	4	5	6	7	8	9	10
DEPENDABILITY: consistently meet deadlines; reliable	DEPENDABILITY: consistently meet deadlines; reliable 1	DEPENDABILITY: consistently meet deadlines; reliable 2	DEPENDABILITY: consistently meet deadlines; reliable 3	DEPENDABILITY: consistently meet deadlines; reliable 4	DEPENDABILITY: consistently meet deadlines; reliable 5	DEPENDABILITY: consistently meet deadlines; reliable 6	DEPENDABILITY: consistently meet deadlines; reliable 7	DEPENDABILITY: consistently meet deadlines; reliable 8	DEPENDABILITY: consistently meet deadlines; reliable 9	DEPENDABILITY: consistently meet deadlines; reliable 10
RESPONSIVENESS: prompt response to concerns & questions	RESPONSIVENESS: prompt response to concerns & questions 1	RESPONSIVENESS: prompt response to concerns & questions 2	RESPONSIVENESS: prompt response to concerns & questions 3	RESPONSIVENESS: prompt response to concerns & questions 4	RESPONSIVENESS: prompt response to concerns & questions 5	RESPONSIVENESS: prompt response to concerns & questions 6	RESPONSIVENESS: prompt response to concerns & questions 7	RESPONSIVENESS: prompt response to concerns & questions 8	RESPONSIVENESS: prompt response to concerns & questions 9	RESPONSIVENESS: prompt response to concerns & questions 10
INFORMATIVE: keep you informed on progress & changes	INFORMATIVE: keep you informed on progress & changes 1	INFORMATIVE: keep you informed on progress & changes 2	INFORMATIVE: keep you informed on progress & changes 3	INFORMATIVE: keep you informed on progress & changes 4	INFORMATIVE: keep you informed on progress & changes 5	INFORMATIVE: keep you informed on progress & changes 6	INFORMATIVE: keep you informed on progress & changes 7	INFORMATIVE: keep you informed on progress & changes 8	INFORMATIVE: keep you informed on progress & changes 9	INFORMATIVE: keep you informed on progress & changes 10
COMMUNICATION: listen carefully; communicate effectively	COMMUNICATION: listen carefully; communicate effectively 1	COMMUNICATION: listen carefully; communicate effectively 2	COMMUNICATION: listen carefully; communicate effectively 3	COMMUNICATION: listen carefully; communicate effectively 4	COMMUNICATION: listen carefully; communicate effectively 5	COMMUNICATION: listen carefully; communicate effectively 6	COMMUNICATION: listen carefully; communicate effectively 7	COMMUNICATION: listen carefully; communicate effectively 8	COMMUNICATION: listen carefully; communicate effectively 9	COMMUNICATION: listen carefully; communicate effectively 10
ATTITUDE: relate well to you; friendly & courteous	ATTITUDE: relate well to you; friendly & courteous 1	ATTITUDE: relate well to you; friendly & courteous 2	ATTITUDE: relate well to you; friendly & courteous 3	ATTITUDE: relate well to you; friendly & courteous 4	ATTITUDE: relate well to you; friendly & courteous 5	ATTITUDE: relate well to you; friendly & courteous 6	ATTITUDE: relate well to you; friendly & courteous 7	ATTITUDE: relate well to you; friendly & courteous 8	ATTITUDE: relate well to you; friendly & courteous 9	ATTITUDE: relate well to you; friendly & courteous 10
KNOWLEDGEABLE: relevant expertise	KNOWLEDGEABLE: relevant expertise 1	KNOWLEDGEABLE: relevant expertise 2	KNOWLEDGEABLE: relevant expertise 3	KNOWLEDGEABLE: relevant expertise 4	KNOWLEDGEABLE: relevant expertise 5	KNOWLEDGEABLE: relevant expertise 6	KNOWLEDGEABLE: relevant expertise 7	KNOWLEDGEABLE: relevant expertise 8	KNOWLEDGEABLE: relevant expertise 9	KNOWLEDGEABLE: relevant expertise 10
INNOVATIVE: recommend creative approaches and solutions	INNOVATIVE: recommend creative approaches and solutions 1	INNOVATIVE: recommend creative approaches and solutions 2	INNOVATIVE: recommend creative approaches and solutions 3	INNOVATIVE: recommend creative approaches and solutions 4	INNOVATIVE: recommend creative approaches and solutions 5	INNOVATIVE: recommend creative approaches and solutions 6	INNOVATIVE: recommend creative approaches and solutions 7	INNOVATIVE: recommend creative approaches and solutions 8	INNOVATIVE: recommend creative approaches and solutions 9	INNOVATIVE: recommend creative approaches and solutions 10
TECHNICAL QUALITY: quality of plans, specifications, reports	TECHNICAL QUALITY: quality of plans, specifications, reports 1	TECHNICAL QUALITY: quality of plans, specifications, reports 2	TECHNICAL QUALITY: quality of plans, specifications, reports 3	TECHNICAL QUALITY: quality of plans, specifications, reports 4	TECHNICAL QUALITY: quality of plans, specifications, reports 5	TECHNICAL QUALITY: quality of plans, specifications, reports 6	TECHNICAL QUALITY: quality of plans, specifications, reports 7	TECHNICAL QUALITY: quality of plans, specifications, reports 8	TECHNICAL QUALITY: quality of plans, specifications, reports 9	TECHNICAL QUALITY: quality of plans, specifications, reports 10
VALUE: value of services received based on cost of service	VALUE: value of services received based on cost of service 1	VALUE: value of services received based on cost of service 2	VALUE: value of services received based on cost of service 3	VALUE: value of services received based on cost of service 4	VALUE: value of services received based on cost of service 5	VALUE: value of services received based on cost of service 6	VALUE: value of services received based on cost of service 7	VALUE: value of services received based on cost of service 8	VALUE: value of services received based on cost of service 9	VALUE: value of services received based on cost of service 10

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* 4. How has Coastland performed relative to your expectations?

Exceptional - Coastland has gone beyond meeting our needs and I would recommend them to others.

Satisfactory - Coastland is meeting all of our needs. Their performance is similar to other consultants.

Below par - Coastland is not meeting all of our needs. I have worked with better firms.

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* 5. How likely is it that you would recommend Coastland to a friend or colleague?

Not at all likely

Extremely likely

OPTIONAL QUESTIONS:

Coastland's Quality Service Program 2020

Thank you for taking the time to complete our survey and help us identify areas for improvement.

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* 1. Coastland division(s) you work with:

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* 2. About You

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* 3. Please rate Coastland's service in each area. (10 is extremely satisfied and 1 is extremely dissatisfied)

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* 4. How has Coastland performed relative to your expectations?

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* 5. How likely is it that you would recommend Coastland to a friend or colleague?

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* 6. Who do you work with most at Coastland? Does this person meet your expectations?

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* 7. What changes would Coastland need to make for you to give a higher rating?

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* 8. During the current crisis, are there any ways Coastland can better communicate?

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* 9. Any other comments?