DEPENDABILITY: consistently meet deadlines; reliable
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RESPONSIVENESS: prompt response to concerns & questions
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INFORMATIVE: keep you informed on progress & changes
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COMMUNICATION: listen carefully; communicate effectively
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ATTITUDE: relate well to you; friendly & courteous
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KNOWLEDGEABLE: relevant expertise
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INNOVATIVE: recommend creative approaches and solutions
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TECHNICAL QUALITY: quality of plans, specifications, reports
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VALUE: value of services received based on cost of service
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