Skip to content

Waimakariri Libraries Customer Survey 2017

Thank you for taking the time to complete this survey. We will use the results to assist our long term planning and to improve our services so that we can better meet your needs. The survey is anonymous and individuals will not be identified in the results.
1.Which library do you live closest to?
2.Which library facility do you most frequently visit?
3.How often do you visit one of the Waimakariri Libraries?
4.How often do you visit the Waimakariri Libraries' website?
5.How do you rate the library regarding:

Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable
Quality and range of programmes and events?
Self-help options?
Helpfulness and assistance of staff?
Quality and range of collections?
Quality and range of eResources and online content?
Quality of library buildings?
6.Which of these best describes your overall satisfaction with the library?
7.Please tell us why you rated the overall experience as you did.
8.In the past 12 months how often have you:
Frequently
Often
Occasionally
Not at all
Borrowed from the library?
Used family history, local history or other reference material?
Used library computers and/or wifi?
Used eResources eg: databases/online newspapers/eBooks/emagazines?
Read newspapers, magazines and or books in the library?
Used the library for study and/or meeting place?
Attending learning programmes and/or performances?
Asked staff for assistance?
9.Libraries play an important part in literacy and learning, and contributing to community well being. If you have benefited from using library services in the past twelve months, please tell us how:
10.What subjects, formats or areas of the collection would you like us to buy more of?
11.Statistical Information
Under 5 years
5 - 9 years
10 - 14 years
15 - 19 years
20 - 29 years
30 - 39 years
40 - 49 years
50 - 59 years
60 - 64 years
65+ years
Which age group are you in?
12.What is your gender?
13.Which ethnic group do you identify with?
14.Any other comments / suggestions you would like to make? (Please provide contact details if you would like a response)