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Sitka Telecommunication Outage Business Impact Survey
The Sitka Economic Development Association (SEDA) is working to collect data to fully understand the impact this outage has caused Sitka's local businesses. This data will help support further discussion into telecommunication options on the island.
1.
Where did you receive your updates and information about the internet/phone outage, progress on a fix, and interim solutions? Check all that apply.
Sitka Sentinel
Local Radio
Social Media
Word of Mouth
Other (please specify)
2.
How helpful were those updates?
Very helpful.
Moderately helpful.
Not helpful at all!
3.
If you received interim connectivity for your business use where was it from?
I was not impacted.
CBS Public Wifi
Tlingit & Haida Procured Starlink
I purchased my own Starlink.
I already had Starlink.
I operated my business using a friend/neighbors connectivity.
I did not have an interim solution.
4.
How much did that solution cost?
I did not need to spend any money.
Under $100
$100- $500
$500- $1,000
$1,000-$5,000
$5000+
5.
What was the indirect cost of this outage to your business? (Loss of business, additional staffing, payroll / short term loans, etc...)
My business did not incur indirect costs related to the outage.
Under $100
$100-$500
$500-$1,000
$1,000- $2,500
$2,500-$5,000
$5,000-$10,000
$10,000+
6.
Did a loss of connectivity result in any safety or security concerns for your business? (Fire systems, security cameras, facility access, infrastructure, refrigeration or utilities connectivity)
yes
no
7.
How has this incident changed how you manage your business financials? Check all that apply.
I will do less online banking.
I will do more online banking.
I will keep more cash on hand.
I will change to a local financial institution.
I will change to an off island institution.
I will change my POS provider.
8.
Has this telecommunication incident made you consider any additional vulnerabilities to your business that don't have good redundancy that you are developing contingency plans for?
yes
no
9.
How long was it until you were back to normal connectivity capabilities?
I never lost it.
Within 24 hours
Between 2 and 5 days
1 week.
2 weeks
I have yet to return to normal connectivity.