Famous Dave's Guest Survey

Question Title

* 1. How often do you visit the Famous Dave's website?

Daily

Weekly

Monthly

Once every few months

Rarely

Never

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* 2. If you use the Famous Dave's website, do you access it from:

A traditional computer (laptop or desktop)

A mobile device (phone or tablet)

Both

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* 3. How often do you use your mobile phone to view any website?

Always

Sometimes

Rarely

Never

I do not have a mobile phone

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* 4. Please describe your level of satisfaction with famousdaves.com and the following:

	Poor	Fair	Good	Very Good	Excellent	Not sure
Ability to find a nearby location	Ability to find a nearby location Poor	Ability to find a nearby location Fair	Ability to find a nearby location Good	Ability to find a nearby location Very Good	Ability to find a nearby location Excellent	Ability to find a nearby location Not sure
Ability to find the menu	Ability to find the menu Poor	Ability to find the menu Fair	Ability to find the menu Good	Ability to find the menu Very Good	Ability to find the menu Excellent	Ability to find the menu Not sure
Helpfulness of menu	Helpfulness of menu Poor	Helpfulness of menu Fair	Helpfulness of menu Good	Helpfulness of menu Very Good	Helpfulness of menu Excellent	Helpfulness of menu Not sure
Ease of placing an online order	Ease of placing an online order Poor	Ease of placing an online order Fair	Ease of placing an online order Good	Ease of placing an online order Very Good	Ease of placing an online order Excellent	Ease of placing an online order Not sure
Ease of finding and understanding catering options	Ease of finding and understanding catering options Poor	Ease of finding and understanding catering options Fair	Ease of finding and understanding catering options Good	Ease of finding and understanding catering options Very Good	Ease of finding and understanding catering options Excellent	Ease of finding and understanding catering options Not sure
Visual appeal of the site	Visual appeal of the site Poor	Visual appeal of the site Fair	Visual appeal of the site Good	Visual appeal of the site Very Good	Visual appeal of the site Excellent	Visual appeal of the site Not sure
Ease of navigation	Ease of navigation Poor	Ease of navigation Fair	Ease of navigation Good	Ease of navigation Very Good	Ease of navigation Excellent	Ease of navigation Not sure
Intuitiveness (things are where you'd expect them to be)	Intuitiveness (things are where you'd expect them to be) Poor	Intuitiveness (things are where you'd expect them to be) Fair	Intuitiveness (things are where you'd expect them to be) Good	Intuitiveness (things are where you'd expect them to be) Very Good	Intuitiveness (things are where you'd expect them to be) Excellent	Intuitiveness (things are where you'd expect them to be) Not sure
Overall site	Overall site Poor	Overall site Fair	Overall site Good	Overall site Very Good	Overall site Excellent	Overall site Not sure

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* 5. How often do you order online from any restaurant (either from desktop or mobile device)?

More than once a week

Once a week

Once a month

Once every few months

Never

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* 6. How often do you order online from Famous Dave's?

More than once a week

Once a week

Once a month

Once every few months

Never

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* 7. If you have never ordered from Famous Daves, please indicate why:

Didn't know you could order online

Online ordering process is difficult

Had a previous bad experience

Do not prefer to order food to go