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Key Challenges for NDIS Providers
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1.
Thank you for agreeing to provide feedback on the issues your business is facing and the challenges you have in overcoming these within your business.
The survey will take about 4 minutes of your time to complete depending on your responses.
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Please be assured your response is secure and the information provided will only be used to develop services critical to helping NDIS Providers improve their service delivery and administration.
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Please confirm you understand this information
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2.
Firstly, please tell me a bit more about what services your organisation provides through the NDIS to clients.
(Select all that apply)
(Required.)
Accommodation
Behaviour Support
Community Nursing
Equipment
Home Modification
Household Tasks
Plan Management
Social Activities
Support Co-ordination
Therapy
Training
Transport
Please add any other services provided
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3.
What issues do you have from a service provision perspective?
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Select all that apply)
(Required.)
Limited capacity to take on new clients
Manual processes - how to automate
Compliance for audit process
Lack of assistance for providers with internal processes
Lack of collaboration between similar or complimentary providers
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4.
What issues do you see from an administrative perspective?
(Select all that apply)
(Required.)
Lack of internal financial skills
Absence of or in adequate documented procedures
Lack of timely decision making information
Lack of automated systems/technology
Lack of consistent cash flow
Implementation of Single Touch Payroll (STP)
Please add any other issues
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5.
What changes have you had to make from a service and administrative perspective in order to fit in with the new regime?
(Select all that apply)
(Required.)
Created new procedure documentation
Implemented new processes/automation/software
Got assistance with marketing/financial education
Spent money on training self/staff
Replaced/hired additional staff
Found new service providers
Ceased providing some services
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6.
What challenges have you had in making these changes?
(Select all that apply)
(Required.)
Lack skills to make necessary changes
Lack of financial resources/cash flow
Feeling overwhelmed with changes
Feel new processes are complicated
More time spent on administration
Time away from servicing participants
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7.
What impact has this had on your organisation in terms of time and value?
(Select all that apply)
(Required.)
Had to find new funding sources
Lost revenue making opportunities
Spent more time on administration
Having more clients required new technology investment
Spent money on up-skilling
Created inefficiencies
Decisions made without all the information
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8.
Thank you for your time. Please scroll down and click DONE to submit survey.
To be entered into the draw for a $100 gift card, please provide some details about you before scrolling down and clicking DONE button.
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Name
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Company
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City/Town
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State/Province
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Email Address
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