The rule proposes to eliminate the requirement for navigators to provide in-person assistance and have a physical presence in the community. Instead, some navigators might be located elsewhere and only provide telephone help. Additionally, under the proposal, exchanges would not need to include a community and consumer-focused nonprofit as a navigator entity.

* 1. About what percentage of the people that you assist need in-person (as opposed to telephonic) assistance?

* 2. What are some reasons that in-person assistance is essential to people you serve (check all that apply)?