SJCERA Customer Satisfaction Survey

SJCERA is conducting a survey of recent customers to ensure quality of service and to help with staff training. Your comments will help us better understand the needs of our customers.

Question Title

* 1. Date of Contact

Date

Date

Question Title

* 2. Staff member who assisted you:

Question Title

* 3. What was the reason for contacting the SJCERA staff:

Service Retirement - counseling, inquiry, estimates

Purchase of Service

Disability Retirement - counseling, application, information

Retiree Payroll Changes - insurance forms, deductions, information

General Information - booklets, forms, general information

Disposition - deferred, reciprocity, refunds

Death - forms, general information

Other:

Question Title

* 4. About the Session:

	Yes	No	N/A
Were you satisfied with our services?	Were you satisfied with our services? Yes	Were you satisfied with our services? No	Were you satisfied with our services? N/A
Do you feel that we were well prepared for you?	Do you feel that we were well prepared for you? Yes	Do you feel that we were well prepared for you? No	Do you feel that we were well prepared for you? N/A
Do you feel that we were knowledgeable on the subject matter?	Do you feel that we were knowledgeable on the subject matter? Yes	Do you feel that we were knowledgeable on the subject matter? No	Do you feel that we were knowledgeable on the subject matter? N/A
Were the materials we provided useful to you?	Were the materials we provided useful to you? Yes	Were the materials we provided useful to you? No	Were the materials we provided useful to you? N/A
Were we able to answer all your questions?	Were we able to answer all your questions? Yes	Were we able to answer all your questions? No	Were we able to answer all your questions? N/A
If follow-up was required, were we timely and responsive?	If follow-up was required, were we timely and responsive? Yes	If follow-up was required, were we timely and responsive? No	If follow-up was required, were we timely and responsive? N/A
Do you feel that staff was engaged in the conversation?	Do you feel that staff was engaged in the conversation? Yes	Do you feel that staff was engaged in the conversation? No	Do you feel that staff was engaged in the conversation? N/A

Question Title

* 5. If the staff member was especially helpful, please let us know so that we may let that person know of your appreciation.

Question Title

* 6. Were there areas that we might improve?

Question Title

* 7. Would you like a manager to contact you?

Yes

Please Provide Your name, Phone number, or Email Below:

Thank you for participating in this customer survey.

Renee Ostrander
Chief Executive Officer
SJCERA