We Want to Hear from Property Managers & Owners

Question Title

* 1. How much do you agree with the following statement? The Housing Choice Voucher Program is making improvements in Customer Service.

Strongly Agree

Somewhat Agree

Neither Agree or Disagree

Somewhat Disagree

Strongly Disagree

Question Title

* 2. How satisfied were you with how the support staff resolved your most recent question?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

Question Title

* 3. How would you rate employee knowledge of HCV Programs and requirements?

Excellent

Good

Fair

Poor

Question Title

* 4. Are you aware of the many Free resources CMHA offers property owners and managers? Check all that you use to assist in your partnership with HCV.

LL Partner Portal

RTA Portal

Customer Service Line

Landlord Outreach Coordinator

LL Orientation

Marketing Events

RTA Express

Walk in Services

GoS8 Unit Listing

None of the Above

Other (please specify)

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* 5. How often do you use the resources selected?

Daily

Weekly

Every 2-3 Months

Once or twice a year

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* 6. Have you used the RTA Express?

Yes

If not, please tell us why

Question Title

* 7. How do you rate the RTA Express on a scale of 1 to 5, with 1 being Extremely Dissatisfied and 5 being Extremely Satisfied?

1- Extremely Dissatisfied

2- Somewhat Dissatisfied

3- Neither Satisfied or Dissatisfied

4- Somewhat Satisfied

5- Extremely Satisfied