Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. Customer Service Survey Question Title * 1. Which title best describes how you do business with the Building Department? Contractor Architect/Engineer Plans Expediter Homeowner Other (please specify) OK Question Title * 2. How long have you been doing business with the Building Department? Less than 6 months 6 months to less than 1 year 1 year to less than 3 years 3 years or more OK Question Title * 3. What was the subject of your recent visit with the Building Department? Obtaining a permit Obtaining a Certificate of Occupancy Resolving a Building Code violation Other (please specify) OK Question Title * 4. How would you rate your overall experience with the Building Department? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 5. How would you rate your experience with the Permit Application Process? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Neutral Customer service Satisfied Customer service Very Satisfied Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Neutral Professionalism Satisfied Professionalism Very Satisfied Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Neutral Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Neutral Timeliness Satisfied Timeliness Very Satisfied Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Neutral Employees' knowledge Satisfied Employees' knowledge Very Satisfied OK Question Title * 6. How would you rate your experience with the Plan Review process (Building Department only and does not reflect other departments such as Planning, Fire, Public Works, etc.)? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Neutral Customer service Satisfied Customer service Very Satisfied Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Neutral Professionalism Satisfied Professionalism Very Satisfied Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Neutral Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Neutral Timeliness Satisfied Timeliness Very Satisfied Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Neutral Employees' knowledge Satisfied Employees' knowledge Very Satisfied OK Question Title * 7. What is your level of satisfaction with the time it took for your permit to be issued? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied OK Question Title * 8. How would you rate your experience with Inspection Services? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Neutral Customer service Satisfied Customer service Very Satisfied Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Neutral Professionalism Satisfied Professionalism Very Satisfied Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Neutral Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Neutral Timeliness Satisfied Timeliness Very Satisfied Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Neutral Employees' knowledge Satisfied Employees' knowledge Very Satisfied OK Question Title * 9. How would you rate your experience with requesting Building Department records? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Neutral Customer service Satisfied Customer service Very Satisfied Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Neutral Professionalism Satisfied Professionalism Very Satisfied Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Neutral Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Neutral Timeliness Satisfied Timeliness Very Satisfied Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Neutral Employees' knowledge Satisfied Employees' knowledge Very Satisfied OK Question Title * 10. How would you rate your experience with the Building Department Call Center? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Customer service Customer service Very Dissatisfied Customer service Dissatisfied Customer service Neutral Customer service Satisfied Customer service Very Satisfied Professionalism Professionalism Very Dissatisfied Professionalism Dissatisfied Professionalism Neutral Professionalism Satisfied Professionalism Very Satisfied Understanding customers' needs Understanding customers' needs Very Dissatisfied Understanding customers' needs Dissatisfied Understanding customers' needs Neutral Understanding customers' needs Satisfied Understanding customers' needs Very Satisfied Timeliness Timeliness Very Dissatisfied Timeliness Dissatisfied Timeliness Neutral Timeliness Satisfied Timeliness Very Satisfied Employees' knowledge Employees' knowledge Very Dissatisfied Employees' knowledge Dissatisfied Employees' knowledge Neutral Employees' knowledge Satisfied Employees' knowledge Very Satisfied OK Question Title * 11. Do you have any suggestions for improving our services? OK DONE
