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Human Research Protections Program (HRPP) Customer Satisfaction Survey - Fall/Winter 2021

The Cooper Human Research Protections Program (HRPP) provides leadership in the protection of the rights, welfare and wellbeing of human subjects involved in research by way of conducting audits, assessments and supporting the use of an external IRB. The Cooper Institutional Review Board (IRB), a major component of the HRPP, is a federally mandated board charged with reviewing all proposed human subject research to ensure protections are in place.

For each statement below, please let us know how satisfied you have been with the service in each particular area over the last six months. One star indicates you are extremely dissatisfied and 10 stars indicate you are completely satisfied.
1.Responsiveness:
The HRPP Team (including the IRB) emails/calls back or is available in a timely fashion(Required.)
Extremely Dissatisfied 1
2
3
4
5
6
7
8
9
Completely Satisfied   10
2.Accuracy:
IRB decisions are communicated well (i.e., approval letters are understandable, stipulations are easily revised)
Extremely Dissatisfied 1
2
3
4
5
6
7
8
9
Completely Satisfied  10
3.Accuracy:
The IRB makes consistent regulatory determinations among similar studies
Extremely Dissatisfied 1
2
3
4
5
6
7
8
9
Completely Satisfied  10
4.Communication:
Communication with the HRPP staff (including the IRB) is pleasant and professional(Required.)
Extremely Dissatisfied 1
2
3
4
5
6
7
8
9
Completely Satisfied  10
5.Communication:
The HRPP and IRB's SOPs and guidance documents are helpful and easy to find(Required.)
Extremely Dissatisfied 1
2
3
4
5
6
7
8
9
Completely Satisfied  10
6.Ownership:
The IRB follows up with reminders and check-ins with the study team until a submission outcome is achieved
Extremely Dissatisfied 1
2
3
4
5
6
7
8
9
Completely Satisfied  10
7.Ownership:
The IRB staff member(s) who worked on my submission possessed the knowledge and expertise I needed
Extremely Dissatisfied 1
2
3
4
5
6
7
8
9
Completely Satisfied  10
8.Please provide any recommendations or feedback about your experience with the HRPP and/or IRB. If you feel comfortable providing your email with your comment, please do so in case we have any additional questions as we reflect on how to incorporate your recommendation or feedback into our processes.(Required.)