Verizon Enterprise Center (VEC) Knowledge Check Question Title * 1. Enter your name in the space below. Question Title * 2. Which of the following tasks are you permitted to complete through the VEC portal for Tangoe/Verizon clients? Reset Voicemail Passwords Place orders Reprint Return Labels Activate new devices Complete ESN Swaps All of the above Question Title * 3. Provide three (3) pieces of information below that you can now view through the VEC portal. 1 2 3 Question Title * 4. True/False: For items that can be completed/viewed through the VEC portal, HD Reps can choose to intially use the portal or continue to call Verizon. True, it doesn't make any difference. False, HD Reps MUST attempt to use the portal first. Question Title * 5. Which of the following statements is NOT true? A UserID and Password is required to access the portal. A UserID and Password has been created for each client. Each HD Rep will need to create their own UserID and Password at login. Client UserIDs and Passwords can be found in KB 5093. None; they are all true Question Title * 6. Which is the correct path to locate the Wireless Number Center in the VEC? Home > Quick Tasks > Accounts & Maintenance Home > Quick Tasks > Invoices Home > Quick Tasks > Reporting Other (please specify) Question Title * 7. In which area of the Wireless Number Center will you update an ESN?. User Information Current Device Billing Account Service Plan and Features Features Question Title * 8. Under which area of the Wireless Number Center can you view the status of the line? User Information Current Device Billing Account Service Plan and Features Features Question Title * 9. Under which area of the Wireless Number Center can you Reset a Voicemail Password? User Information Current Device Billing Account Service Plan and Features Features Question Title * 10. Under which area of the Wireless Number Center can you view the Upgrade Eligibility Date? User Information Current Device Billing Account Service Plan and Features Features Question Title * 11. Under which area of the Wireless Number Center can you view the Contract Term and Expiration? User Information Current Device Billing Account Service Plan and Features Features Question Title * 12. True or False: You can add features for an end user through the Features pane of the Wireless Number Center. True False Question Title * 13. What is the generic password format you should use when resetting a Voicemail Password? 1234 1+1234 1+their area code 1+the last (4) digits of their mobile number Question Title * 14. In the Quick Tasks Pane of the Home Page, which link would you click on to view an Account's Billing Address? Manage Wireless Lines & Accounts Transaction History Account Explorer View Invoices Question Title * 15. True or False: You are authorized to enter orders on behalf of an end user using the Orders tab of the VEC portal. True False Question Title * 16. To view orders and order status, which of the following tabs would you select? Accounts & Maintenance Orders Invoices Question Title * 17. In the View Orders area of the Orders screen, describe which link you would select to complete the transaction Tracking Number Reprint Order ID To view order details To view order details Tracking Number To view order details Reprint To view order details Order ID To track order shipment To track order shipment Tracking Number To track order shipment Reprint To track order shipment Order ID To reprint a Return Label To reprint a Return Label Tracking Number To reprint a Return Label Reprint To reprint a Return Label Order ID Question Title * 18. True or False: Clicking on the Tracking Number in View Orders will take you directly to the FedEx tracking site. True False Question Title * 19. When requesting a re-print of a Return Label, whose address will you enter into the Return Label Reprint fields? Tangoe's address The address provided by the end user The client's corporate address Other (please specify) Question Title * 20. True or False: When requesting a Return Label, you should save the file to your desktop and then email it to the end user as an attachment from your case. True False Question Title * 21. True or False: An invoice number is required to view invoice charges through the VEC portal. True False Question Title * 22. True or False: When viewing invoice charges, you can view detailed charge information for Voice, Messaging or Data by clicking on the corresponding link. True False Question Title * 23. True or False: Accessing the VEC portal only replaces the call to the carrier. All Tangoe and client policies regarding order approvals for swaps, communication of completed orders to Fulfillment, password communication policies, etc., should continue to be followed as documented. True False Done