eCLIPSE User Experience Survey

Estimated time: 3–4 minutes

We’re looking for feedback from people who use eCLIPSE to better understand how the platform supports your work and where the experience could be improved. Your responses will help us identify common use cases, challenges, and opportunities to make eCLIPSE easier and more useful.

This survey should take about 3–4 minutes to complete. At the end, you’ll have the option to let us know if you’re open to participating in a follow-up interview or usability testing session.

Question Title

* 1. How often do you use eCLIPSE?

Daily

Weekly

Monthly

Rarely

New/first-time user

Question Title

* 2. What are you typically trying to do when you use eCLIPSE?
(Select up to 2 most common use cases)

Research a topic or question

Support compliance / validation activities

Use as a reference during daily work

Train or educate staff

Find a specific document

Other. Please specify.

Question Title

* 3. How easy is it to find what you’re looking for in eCLIPSE?

Very difficult

Difficult

Neutral

Easy

Very easy

Very difficult

Difficult

Neutral

Easy

Very easy

Question Title

* 4. How do you typically find what you need?
(Select all that apply)

Keyword search

Browsing by category or filters

Colleague recommendations

Bookmarks or saved content

Document title

Question Title

* 5. What is the biggest challenge you encounter when searching?
(Select up to 2)

Hard to refine search

Not sure what terms to use

Too many or irrelevant results

Results not granular enough (can’t find specific sections)

Results are unclear or hard to interpret

Difficult to choose the “best” result

Other. Please explain.

Question Title

* 6. Can you share an example of something you searched for but had trouble finding?

Question Title

* 7. Once you open a document, how easy is it to locate the specific information you need?

Very difficult

Difficult

Neutral

Easy

Very easy

Very difficult

Difficult

Neutral

Easy

Very easy

Question Title

* 8. Which features are you aware of and use?
(Select all that apply)

Annotations / Commenting

Compare with Previous Version

Sharing and collaboration tools

Bookmarking

Custom collections

Filters

Rate this Document

Sidebar navigation

Hyperlinks and Sneak Peeks

Question Title

* 9. When eCLIPSE doesn’t meet your needs, where do you go next?
(Select all that apply)

Other professional resources

Colleagues / peer networks

Manufacturer or vendor resources

Embedded guidance in LIS or other software solutions

PubMed / academic journals

Internal SOPs or documents

Google / general web search

Other. Please specify.

Question Title

* 10. If you could improve one thing about eCLIPSE, what would it be?

Question Title

* 11. Tell us about what type of organization you work for:

Multi-site Health System/Health Services

Single Site Hospital or Clinical Laboratory

Commercial/Independent Laboratory

Biotechnology or Pharma / Diagnostics

Device/IVD Manufacturer

Accreditor or Regulatory Agency

Public Health Organization

Military, Government Agency or organization Department

Academic Institution or Education Program

Consultant or Service Provider

Question Title

* 12. What best describes your role?

Executive

Scientist/Researcher

Laboratory Technician

Laboratory Management

Quality Management

Manufacturing/Production

Regulatory Affairs/Compliance

Education

Student

Question Title

* 13. Where is your work located?

Canada

Mexico

Europe

Asia

Africa

Australia

Lastly, two fun questions:

Question Title

* 14. How important is CLSI to your organization?

Not at all important

Extremely important

Clear

i We adjusted the number you entered based on the slider’s scale.

Question Title

* 15. How important is CLSI for your personal professional success?

Not at all important

Extremely important

Clear

i We adjusted the number you entered based on the slider’s scale.

Thank you. Your feedback is valued.

Would you be interested in participating in a follow-up interview or usability testing session about your experience with eCLIPSE?

If yes, (or you'd like to be included in the drawing), please provide your name and preferred contact information.

eCLIPSE User Experience Survey

Question Title

* 1. How often do you use eCLIPSE?

Question Title

* 2. What are you typically trying to do when you use eCLIPSE?
(Select up to 2 most common use cases)

Question Title

* 3. How easy is it to find what you’re looking for in eCLIPSE?

Question Title

* 4. How do you typically find what you need?
(Select all that apply)

Question Title

* 5. What is the biggest challenge you encounter when searching?
(Select up to 2)

Question Title

* 6. Can you share an example of something you searched for but had trouble finding?

Question Title

* 7. Once you open a document, how easy is it to locate the specific information you need?

Question Title

* 8. Which features are you aware of and use?
(Select all that apply)

Question Title

* 9. When eCLIPSE doesn’t meet your needs, where do you go next?
(Select all that apply)

Question Title

* 10. If you could improve one thing about eCLIPSE, what would it be?

Question Title

* 11. Tell us about what type of organization you work for:

Question Title

* 12. What best describes your role?

Question Title

* 13. Where is your work located?

Question Title

* 14. How important is CLSI to your organization?

Question Title

* 15. How important is CLSI for your personal professional success?

Question Title

* 16. Name:

Question Title

* 17. Email address

Question Title

* 18. Please also provide the email address attached to your eCLIPSE account if it is not the preferred contact address provided above:

Question Title

* 19. Mark "X" here to ONLY be entered in the drawing.

eCLIPSE User Experience Survey

Question Title

* 1. How often do you use eCLIPSE?

Question Title

* 2. What are you typically trying to do when you use eCLIPSE? (Select up to 2 most common use cases)

Question Title

* 3. How easy is it to find what you’re looking for in eCLIPSE?

Question Title

* 4. How do you typically find what you need? (Select all that apply)

Question Title

* 5. What is the biggest challenge you encounter when searching? (Select up to 2)

Question Title

* 6. Can you share an example of something you searched for but had trouble finding?

Question Title

* 7. Once you open a document, how easy is it to locate the specific information you need?

Question Title

* 8. Which features are you aware of and use? (Select all that apply)

Question Title

* 9. When eCLIPSE doesn’t meet your needs, where do you go next?(Select all that apply)

Question Title

* 10. If you could improve one thing about eCLIPSE, what would it be?

Question Title

* 11. Tell us about what type of organization you work for:

Question Title

* 12. What best describes your role?

Question Title

* 13. Where is your work located?

Question Title

* 14. How important is CLSI to your organization?

Question Title

* 15. How important is CLSI for your personal professional success?

Question Title

* 16. Name:

Question Title

* 17. Email address

Question Title

* 18. Please also provide the email address attached to your eCLIPSE account if it is not the preferred contact address provided above:

Question Title

* 19. Mark "X" here to ONLY be entered in the drawing.

* 2. What are you typically trying to do when you use eCLIPSE?
(Select up to 2 most common use cases)

* 4. How do you typically find what you need?
(Select all that apply)

* 5. What is the biggest challenge you encounter when searching?
(Select up to 2)

* 8. Which features are you aware of and use?
(Select all that apply)

* 9. When eCLIPSE doesn’t meet your needs, where do you go next?
(Select all that apply)