1. Client Surveys

What is this survey about? 
It is important to BGCLS that clients receive the best possible assistance to meet their individual legal needs. 

This survey asks questions about your needs, your legal problem and how it is affecting you. 

Only BGCLS will have access to your responses.  

The data collected will be used to help improve our service, for reports and for funding applications or acquittals. 
 
If you DON’T want to share information with BGCLS - It’s OK to say ‘no’: 
-  You don’t have to answer any or all of the questions in the survey if you don’t want to 
-  If you don’t want to answer any of the questions you will still get legal assistance, saying no will not affect any service you receive now or in the future 
 
Privacy:  
-  All information you give will be private and confidential 
-  Any information you give will not have your name or address on it and will be de-identified (personal information removed so you cannot be identified) 
-  Any information collected for the project will be kept at BGCLS in a locked filing cabinet or on a secure computer which is password protected 
 
What do you do now? 
-  The survey is available in hard copy.  
-  If you do not understand any of the questions please ask. We can clarify the question but cannot provide you with the answer.
-  If you answer the questions then that means you are saying it is OK for us to use that information 
-  If in the future you do not want to be part of this project you can withdraw your consent to participate at any time in the next 4 weeks.
-  We can provide you with a copy of your questionnaire if you want one.

Thank you for your time and participation in this survey! 


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