If you have used the Mail & Courier (UPS & DHL) services, please complete the follow

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* Over the past year, for what purpose have you utilized the Mail & Courier (UPS or DHL) services:

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* In terms of frequency, which of the following best describes how often you use the service?

  Daily/weekly Monthly Quarterly (every 3 months) Once or twice a year Not at all
Personal use
Business use

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* What is your preferred method of contacting the Mail & Courier services?

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* How would you rate your satisfaction with the following services:

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Not used
UPS - Incoming mail (Domestic)
UPS - Outgoing mail (Domestic)
DHL - Incoming mail (International)
DHL - Outgoing mail (International))
For requested mail pick-up, the time it takes the courier to arrive
Saudi Post collection and delivery
UPS internal tracking system

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* In terms of customer service (helpful and courteous, etc...) how would you rate each service:

  Excellent Good Fair Poor Very poor Not used
UPS
DHL
SMSA

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* How satisfied were you with the timeliness and quality of responses received when raising issues or complaints?

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Not applicable (no issues raised)
UPS
DHL
SMSA

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* How satisfied are you with the Noon Lockers that are located around the Campus?

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* Overall, how satisfied are you with the Mail and Courier Services offered within KAUST?

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* Please use the space below to add any additional comments, suggestions or compliments in relation to the Mail & Courier services

And finally

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* [OPTIONAL] If you would like to be contacted regarding any issues you raised in this survey, please leave your contact details below.

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