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Mail and Courier Survey (2022)

If you have used the Mail & Courier (UPS & DHL) services, please complete the follow

Over the past year, for what purpose have you utilized the Mail & Courier (UPS or DHL) services:(Required.)
Personal use only
Business use only
Both Personal & Business
In terms of frequency, which of the following best describes how often you use the service?(Required.)
Daily/weekly
Monthly
Quarterly (every 3 months)
Once or twice a year
Not at all
Personal use
Business use
What is your preferred method of contacting the Mail & Courier services?(Required.)
In person at the mail room
Via telephone
Via email
How would you rate your satisfaction with the following services:(Required.)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not used
UPS - Incoming mail (Domestic)
UPS - Outgoing mail (Domestic)
DHL - Incoming mail (International)
DHL - Outgoing mail (International))
For requested mail pick-up, the time it takes the courier to arrive
Saudi Post collection and delivery
UPS internal tracking system
In terms of customer service (helpful and courteous, etc...) how would you rate each service:(Required.)
Excellent
Good
Fair
Poor
Very poor
Not used
UPS
DHL
SMSA
How satisfied were you with the timeliness and quality of responses received when raising issues or complaints?(Required.)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not applicable (no issues raised)
UPS
DHL
SMSA
How satisfied are you with the Noon Lockers that are located around the Campus?(Required.)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Not Used/Not Applicable
Overall, how satisfied are you with the Mail and Courier Services offered within KAUST?(Required.)
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Please use the space below to add any additional comments, suggestions or compliments in relation to the Mail & Courier services
And finally
[OPTIONAL] If you would like to be contacted regarding any issues you raised in this survey, please leave your contact details below.