Westmorland and Furness Council is currently reviewing how customers contact us and what we can do to improve our customer service offer. We want to make it as easy as possible for residents to contact us at a time which suits them and using the method they prefer most.

We also want our customer service offer to be accessible by all, especially if you have a protected characteristic.

The survey will close on Monday 10 February 2025.

Our survey is anonymous but if you have any concerns about how the data you provide will be used, you can read our privacy notice on the Westmorland and Furness Council website.

Thank you for taking the time to respond to our survey.

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* 1. How do you currently make contact with Westmorland and Furness Council? (Choose all that apply)

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* 2. What would be your preferred method of contacting Westmorland and Furness Council if it was your choice?

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* 3. Which are the main services you contact us about within Westmorland and Furness Council?

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* 4. What is the most common reason you would make contact with Westmorland and Furness Council?

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* 5. Would it be useful to receive updates on your customer service enquiry?

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* 6. If you answered yes to question 5, please tell us how you'd like to receive those updates?

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* 7. Have you experienced any recent challenges when contacting Westmorland and Furness Council?

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* 8. Would you describe yourself as having a protected characteristic?

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* 9. If you've answered yes to question 8, please tell us which protected characteristics you have?

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