Customer Satisfaction Survey 2024 We are committed to continuously improving the customer experience at Craigie Leisure Centre and would like your feedback. Your opinion matters – please take five minutes to complete the survey and you will be entered into the draw to win one of two $300 VISA gift cards. Conditions apply. Survey closes Sunday 30 June 2024. Continue Question Title * 1. CUSTOMER SERVICEHow satisfied are you with the following? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Accuracy of information provided by staff Accuracy of information provided by staff Very Dissatisfied Accuracy of information provided by staff Dissatisfied Accuracy of information provided by staff Neutral Accuracy of information provided by staff Satisfied Accuracy of information provided by staff Very Satisfied Staff demonstrating a ‘nothing is a problem’ attitude Staff demonstrating a ‘nothing is a problem’ attitude Very Dissatisfied Staff demonstrating a ‘nothing is a problem’ attitude Dissatisfied Staff demonstrating a ‘nothing is a problem’ attitude Neutral Staff demonstrating a ‘nothing is a problem’ attitude Satisfied Staff demonstrating a ‘nothing is a problem’ attitude Very Satisfied Staff knowledge of what is offered at the Centre Staff knowledge of what is offered at the Centre Very Dissatisfied Staff knowledge of what is offered at the Centre Dissatisfied Staff knowledge of what is offered at the Centre Neutral Staff knowledge of what is offered at the Centre Satisfied Staff knowledge of what is offered at the Centre Very Satisfied Continue Question Title * 2. FACILITIESHow satisfied are you with the following? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Range of facilities available Range of facilities available Very Dissatisfied Range of facilities available Dissatisfied Range of facilities available Neutral Range of facilities available Satisfied Range of facilities available Very Satisfied Maintenance of the Centre Maintenance of the Centre Very Dissatisfied Maintenance of the Centre Dissatisfied Maintenance of the Centre Neutral Maintenance of the Centre Satisfied Maintenance of the Centre Very Satisfied Opening hours of the Centre Opening hours of the Centre Very Dissatisfied Opening hours of the Centre Dissatisfied Opening hours of the Centre Neutral Opening hours of the Centre Satisfied Opening hours of the Centre Very Satisfied Continue Question Title * 3. CLEANLINESSHow satisfied are you with the following? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied N/A Cleanliness and presentation of the Centre Cleanliness and presentation of the Centre Very Dissatisfied Cleanliness and presentation of the Centre Dissatisfied Cleanliness and presentation of the Centre Neutral Cleanliness and presentation of the Centre Satisfied Cleanliness and presentation of the Centre Very Satisfied Cleanliness and presentation of the Centre N/A Cleanliness and presentation of the aquatic change rooms Cleanliness and presentation of the aquatic change rooms Very Dissatisfied Cleanliness and presentation of the aquatic change rooms Dissatisfied Cleanliness and presentation of the aquatic change rooms Neutral Cleanliness and presentation of the aquatic change rooms Satisfied Cleanliness and presentation of the aquatic change rooms Very Satisfied Cleanliness and presentation of the aquatic change rooms N/A Cleanliness and presentation of the dry side change rooms Cleanliness and presentation of the dry side change rooms Very Dissatisfied Cleanliness and presentation of the dry side change rooms Dissatisfied Cleanliness and presentation of the dry side change rooms Neutral Cleanliness and presentation of the dry side change rooms Satisfied Cleanliness and presentation of the dry side change rooms Very Satisfied Cleanliness and presentation of the dry side change rooms N/A Continue Question Title * 4. COMMUNICATIONSHow satisfied are you with the following? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied N/A Craigie Leisure Centre website Craigie Leisure Centre website Very Dissatisfied Craigie Leisure Centre website Dissatisfied Craigie Leisure Centre website Neutral Craigie Leisure Centre website Satisfied Craigie Leisure Centre website Very Satisfied Craigie Leisure Centre website N/A Leisure Online (monthly e-newsletter) Leisure Online (monthly e-newsletter) Very Dissatisfied Leisure Online (monthly e-newsletter) Dissatisfied Leisure Online (monthly e-newsletter) Neutral Leisure Online (monthly e-newsletter) Satisfied Leisure Online (monthly e-newsletter) Very Satisfied Leisure Online (monthly e-newsletter) N/A SMS communications SMS communications Very Dissatisfied SMS communications Dissatisfied SMS communications Neutral SMS communications Satisfied SMS communications Very Satisfied SMS communications N/A Email communications Email communications Very Dissatisfied Email communications Dissatisfied Email communications Neutral Email communications Satisfied Email communications Very Satisfied Email communications N/A Continue Question Title * 5. PROGRAMSHow satisfied are you with the following? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied N/A Your instructor/coach/umpire Your instructor/coach/umpire Very Dissatisfied Your instructor/coach/umpire Dissatisfied Your instructor/coach/umpire Neutral Your instructor/coach/umpire Satisfied Your instructor/coach/umpire Very Satisfied Your instructor/coach/umpire N/A Equipment you use at the Centre Equipment you use at the Centre Very Dissatisfied Equipment you use at the Centre Dissatisfied Equipment you use at the Centre Neutral Equipment you use at the Centre Satisfied Equipment you use at the Centre Very Satisfied Equipment you use at the Centre N/A Variety of programs on offer Variety of programs on offer Very Dissatisfied Variety of programs on offer Dissatisfied Variety of programs on offer Neutral Variety of programs on offer Satisfied Variety of programs on offer Very Satisfied Variety of programs on offer N/A Continue Question Title * 6. SERVICESHow satisfied are you with the following? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied N/A The service offered in the Crèche The service offered in the Crèche Very Dissatisfied The service offered in the Crèche Dissatisfied The service offered in the Crèche Neutral The service offered in the Crèche Satisfied The service offered in the Crèche Very Satisfied The service offered in the Crèche N/A Continue Question Title * 7. VALUE FOR MONEYHow satisfied are you with the following? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Value for money Value for money Very Dissatisfied Value for money Dissatisfied Value for money Neutral Value for money Satisfied Value for money Very Satisfied Continue Question Title * 8. OVERALL EXPERIENCEHow satisfied are you with the following? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Overall experience Overall experience Very Dissatisfied Overall experience Dissatisfied Overall experience Neutral Overall experience Satisfied Overall experience Very Satisfied Continue NEXT
