Courthouse Libraries BC 2020 Re-Opening Survey

Tell us how we can best serve you!

Courthouse Libraries BC (CLBC) operates 28 branches, and offers many services online. Branches closed due to COVID-19 on March 18, although staff continued to deliver legal information services while working from home.

As we plan to reopen our branches to the public, we would like your input and 5-10 minutes of your time.

Question Title

* Which of the following best describes how you use Courthouse Libraries BC (CLBC) services?

I’m an occasional user of CLBC services

I’m a frequent user of CLBC services

I’m a new user of CLBC services

I’m not currently a user of CLBC services

Question Title

* Before CLBC locations closed mid-March, I would typically use

CLBC services available from my home/office (websites, phone/email info services, webinars)

CLBC in-branch services only

Both in-branch and from home/office services

Question Title

* Before our libraries closed, what were the top three services that you usually used?

Getting in-person information and assistance from library staff

Browsing and reading materials in the library

Borrowing print books

Picking up items that you put on hold

Book in a Box service, where we mail books directly to you

Using the library to read or study

Using the public access computers

Using the WiFi

Using the photocopying services

Using the office spaces (Vancouver, New West, Kamloops only)

Other (please specify)

Question Title

* When would you be comfortable doing each of the following in a library branch?

	This month	In the next 1 - 6 months	In the next 7 - 12 months	Not until a vaccine is available	Don't know	N/A
Physically entering a library branch	Physically entering a library branch This month	Physically entering a library branch In the next 1 - 6 months	Physically entering a library branch In the next 7 - 12 months	Physically entering a library branch Not until a vaccine is available	Physically entering a library branch Don't know	Physically entering a library branch N/A
Getting in-person information and assistance from library staff	Getting in-person information and assistance from library staff This month	Getting in-person information and assistance from library staff In the next 1 - 6 months	Getting in-person information and assistance from library staff In the next 7 - 12 months	Getting in-person information and assistance from library staff Not until a vaccine is available	Getting in-person information and assistance from library staff Don't know	Getting in-person information and assistance from library staff N/A
Browsing and touching materials on the library shelves	Browsing and touching materials on the library shelves This month	Browsing and touching materials on the library shelves In the next 1 - 6 months	Browsing and touching materials on the library shelves In the next 7 - 12 months	Browsing and touching materials on the library shelves Not until a vaccine is available	Browsing and touching materials on the library shelves Don't know	Browsing and touching materials on the library shelves N/A
Returning books at a library book drop	Returning books at a library book drop This month	Returning books at a library book drop In the next 1 - 6 months	Returning books at a library book drop In the next 7 - 12 months	Returning books at a library book drop Not until a vaccine is available	Returning books at a library book drop Don't know	Returning books at a library book drop N/A
Picking up items that you put on hold	Picking up items that you put on hold This month	Picking up items that you put on hold In the next 1 - 6 months	Picking up items that you put on hold In the next 7 - 12 months	Picking up items that you put on hold Not until a vaccine is available	Picking up items that you put on hold Don't know	Picking up items that you put on hold N/A
Using self-serve photocopiers	Using self-serve photocopiers This month	Using self-serve photocopiers In the next 1 - 6 months	Using self-serve photocopiers In the next 7 - 12 months	Using self-serve photocopiers Not until a vaccine is available	Using self-serve photocopiers Don't know	Using self-serve photocopiers N/A
Sitting at library tables and chairs to do work on your own	Sitting at library tables and chairs to do work on your own This month	Sitting at library tables and chairs to do work on your own In the next 1 - 6 months	Sitting at library tables and chairs to do work on your own In the next 7 - 12 months	Sitting at library tables and chairs to do work on your own Not until a vaccine is available	Sitting at library tables and chairs to do work on your own Don't know	Sitting at library tables and chairs to do work on your own N/A
Meeting with other people to study or work	Meeting with other people to study or work This month	Meeting with other people to study or work In the next 1 - 6 months	Meeting with other people to study or work In the next 7 - 12 months	Meeting with other people to study or work Not until a vaccine is available	Meeting with other people to study or work Don't know	Meeting with other people to study or work N/A
Using public access computers	Using public access computers This month	Using public access computers In the next 1 - 6 months	Using public access computers In the next 7 - 12 months	Using public access computers Not until a vaccine is available	Using public access computers Don't know	Using public access computers N/A
Spending time in the library to access WiFi	Spending time in the library to access WiFi This month	Spending time in the library to access WiFi In the next 1 - 6 months	Spending time in the library to access WiFi In the next 7 - 12 months	Spending time in the library to access WiFi Not until a vaccine is available	Spending time in the library to access WiFi Don't know	Spending time in the library to access WiFi N/A

Question Title

* Before libraries reopen, we are considering making some services available by appointment. How likely are you to use each of the following offered by appointment only?

	Very unlikely	Somewhat unlikely	Not likely, but good to offer	Somewhat likely	Very likely	Don't know
In-person information services	In-person information services Very unlikely	In-person information services Somewhat unlikely	In-person information services Not likely, but good to offer	In-person information services Somewhat likely	In-person information services Very likely	In-person information services Don't know
Public access computers	Public access computers Very unlikely	Public access computers Somewhat unlikely	Public access computers Not likely, but good to offer	Public access computers Somewhat likely	Public access computers Very likely	Public access computers Don't know
Book pick-up	Book pick-up Very unlikely	Book pick-up Somewhat unlikely	Book pick-up Not likely, but good to offer	Book pick-up Somewhat likely	Book pick-up Very likely	Book pick-up Don't know

Question Title

* Reopening considerations – how important is each of the following:

	Not at all important	Not very important	Somewhat important	Very important	Don't know
Physical distancing measures	Physical distancing measures Not at all important	Physical distancing measures Not very important	Physical distancing measures Somewhat important	Physical distancing measures Very important	Physical distancing measures Don't know
Enhanced cleaning of high touch surfaces	Enhanced cleaning of high touch surfaces Not at all important	Enhanced cleaning of high touch surfaces Not very important	Enhanced cleaning of high touch surfaces Somewhat important	Enhanced cleaning of high touch surfaces Very important	Enhanced cleaning of high touch surfaces Don't know
Masks required for entry	Masks required for entry Not at all important	Masks required for entry Not very important	Masks required for entry Somewhat important	Masks required for entry Very important	Masks required for entry Don't know
Masks available for clients to use	Masks available for clients to use Not at all important	Masks available for clients to use Not very important	Masks available for clients to use Somewhat important	Masks available for clients to use Very important	Masks available for clients to use Don't know
Gloves available to clients to use	Gloves available to clients to use Not at all important	Gloves available to clients to use Not very important	Gloves available to clients to use Somewhat important	Gloves available to clients to use Very important	Gloves available to clients to use Don't know
Hand sanitizer for clients	Hand sanitizer for clients Not at all important	Hand sanitizer for clients Not very important	Hand sanitizer for clients Somewhat important	Hand sanitizer for clients Very important	Hand sanitizer for clients Don't know
Hand sanitizer use before entering library	Hand sanitizer use before entering library Not at all important	Hand sanitizer use before entering library Not very important	Hand sanitizer use before entering library Somewhat important	Hand sanitizer use before entering library Very important	Hand sanitizer use before entering library Don't know
Plexiglass barriers at service desks	Plexiglass barriers at service desks Not at all important	Plexiglass barriers at service desks Not very important	Plexiglass barriers at service desks Somewhat important	Plexiglass barriers at service desks Very important	Plexiglass barriers at service desks Don't know
Quarantining books after use	Quarantining books after use Not at all important	Quarantining books after use Not very important	Quarantining books after use Somewhat important	Quarantining books after use Very important	Quarantining books after use Don't know
Staff-only access to the book stacks	Staff-only access to the book stacks Not at all important	Staff-only access to the book stacks Not very important	Staff-only access to the book stacks Somewhat important	Staff-only access to the book stacks Very important	Staff-only access to the book stacks Don't know
No browsing or lingering allowed in the branch	No browsing or lingering allowed in the branch Not at all important	No browsing or lingering allowed in the branch Not very important	No browsing or lingering allowed in the branch Somewhat important	No browsing or lingering allowed in the branch Very important	No browsing or lingering allowed in the branch Don't know

Other (please specify)

Question Title

* Which days of the week would you be most likely to visit the library

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

N/A

Question Title

* What time of day would you be most likely to visit the library?

8:30am – 10:30am

10:30am – 12:30pm

12:30pm – 2:30pm

2:30pm – 4:30pm

After hours (Law Society members only)

Question Title

* Which library branch are you likely to visit most frequently?

Campbell River

Chilliwack

Courtenay

Cranbrook

Duncan

Fort St. John

Kamloops

Kelowna

Nanaimo

Nelson

New Westminster

North Vancouver

Penticton

Port Alberni

Port Coquitlam

Powell River

Prince George

Prince Rupert

Quesnel

Rossland

Salmon Arm

Smithers

Surrey

Terrace

Vancouver

Vernon

Victoria

Williams Lake

Question Title

* I live in... [City or Town]

Question Title

* Please share any other comments and suggestions you may have about CLBC's re-opening here:

Question Title

* I am a:

Community-based legal worker

Judge

Law librarian

Law student

Lawyer

Legal assistant

Member of the public

Notary public

Paralegal

Public librarian

Other (please specify)

Thank you for taking our survey — we really appreciate your feedback!

If you’d like to receive updates on our reopening plans, please sign up for our e-newsletter HERE.