Neonatal Experience Survey - Central Cheshire MNVP

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* 1. What year was your baby (or babies) first admitted to a neonatal intensive or special care baby unit?

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* 2. What gestational age was your baby born at?

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* 3. What is your relationship to the baby/babies?

I gave birth to my baby

I am the non-birthing parent

I am a relative or support person

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* 4. Which is your local hospital?

Leighton Hospital

Macclesfield

Royal Stoke

Other (please specify)

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* 5. During pregnancy, did you:

Speak to a member of the neonatal staff at the unit your baby first attended, prior to their birth

Attend a tour/virtual tour of the unit your baby first attended

Discuss with a healthcare practitioner why your baby would/might need neonatal care

None of the above - I didn't expect my baby to need neonatal care

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* 6. Which hospital was your baby FIRST admitted to? Please answer the next few questions about this hospital.

Leighton Neonatal Unit

Arrowe Park Neonatal Unit

Liverpool Womens Neonatal Unit

Alder Hey

Other:

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* 7. When did you first see your baby in person on the neonatal care unit after their admission?

Within 1 hour of admission

Within 4 hours of admission

Within 12 hours of admission

Within 24 hours of admission

Over 24 hours of admission

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* 8. When you first saw your baby on the Neonatal Unit, did the medical team explain why they had been admitted?

Yes

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* 9. When did you first have skin-to-skin contact (kangaroo care) following your baby's admission to the Neonatal Unit?

Within 1 hour of admission

Within 4 hours of admission

Within 12 hours of admission

Within 24 hours of admission

Over 24 hours of admission

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* 10. How did you feed your baby/babies during their stay in the Neonatal Unit? (select all that apply)

Breastfeeding

Expressed milk

Donor Milk

Formula feeding

Tube feeding (and feeding)

Combi feeding

Induced lactation

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* 11. If your baby was transferred, did the neonatal staff: (select all that apply)

Explain why your baby needed to be transferred to a different hospital?

Provide information about the neonatal unit your baby was being transferred to?

I did not receive any information about the transfer

My baby was not transferred to another hospital

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* 12. You will now have the opportunity to feedback about your neonatal experience. Please confirm which hospital you are giving your feedback on:

Leighton Hospital

Other (please specify)

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* 13. Overall, how would you rate the care on the neonatal unit?

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

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* 14. Thinking about your stay on the unit:

	Always	Usually	Sometimes	Rarely	Never
Staff introduced themselves	Staff introduced themselves Always	Staff introduced themselves Usually	Staff introduced themselves Sometimes	Staff introduced themselves Rarely	Staff introduced themselves Never
I knew who was caring for my baby/babies each day	I knew who was caring for my baby/babies each day Always	I knew who was caring for my baby/babies each day Usually	I knew who was caring for my baby/babies each day Sometimes	I knew who was caring for my baby/babies each day Rarely	I knew who was caring for my baby/babies each day Never
Staff were welcoming and approachable	Staff were welcoming and approachable Always	Staff were welcoming and approachable Usually	Staff were welcoming and approachable Sometimes	Staff were welcoming and approachable Rarely	Staff were welcoming and approachable Never
I could be with my baby whenever I wanted	I could be with my baby whenever I wanted Always	I could be with my baby whenever I wanted Usually	I could be with my baby whenever I wanted Sometimes	I could be with my baby whenever I wanted Rarely	I could be with my baby whenever I wanted Never
I could have skin to skin contact with my baby	I could have skin to skin contact with my baby Always	I could have skin to skin contact with my baby Usually	I could have skin to skin contact with my baby Sometimes	I could have skin to skin contact with my baby Rarely	I could have skin to skin contact with my baby Never
I could phone the unit whenever I wanted	I could phone the unit whenever I wanted Always	I could phone the unit whenever I wanted Usually	I could phone the unit whenever I wanted Sometimes	I could phone the unit whenever I wanted Rarely	I could phone the unit whenever I wanted Never
I was involved in my baby/babies care/ward round	I was involved in my baby/babies care/ward round Always	I was involved in my baby/babies care/ward round Usually	I was involved in my baby/babies care/ward round Sometimes	I was involved in my baby/babies care/ward round Rarely	I was involved in my baby/babies care/ward round Never
I was kept updated about my baby's care and wellbeing	I was kept updated about my baby's care and wellbeing Always	I was kept updated about my baby's care and wellbeing Usually	I was kept updated about my baby's care and wellbeing Sometimes	I was kept updated about my baby's care and wellbeing Rarely	I was kept updated about my baby's care and wellbeing Never
The machines, alarms and treatment plans were explained to me	The machines, alarms and treatment plans were explained to me Always	The machines, alarms and treatment plans were explained to me Usually	The machines, alarms and treatment plans were explained to me Sometimes	The machines, alarms and treatment plans were explained to me Rarely	The machines, alarms and treatment plans were explained to me Never
I understood the information that was shared with me	I understood the information that was shared with me Always	I understood the information that was shared with me Usually	I understood the information that was shared with me Sometimes	I understood the information that was shared with me Rarely	I understood the information that was shared with me Never

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* 15. How often did you have skin-to-skin contact with your baby?

Most days

More than once a week

Less than once a week

Never

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* 16. Were there any barriers to having skin to skin time with your baby?

Yes (please specify)

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* 17. When you were on the unit did you have access to:

	Yes	No	Can't Remember	Not Applicable/Didn't Require
A video call with your baby?	A video call with your baby? Yes	A video call with your baby? No	A video call with your baby? Can't Remember	A video call with your baby? Not Applicable/Didn't Require
A video call with the medical staff?	A video call with the medical staff? Yes	A video call with the medical staff? No	A video call with the medical staff? Can't Remember	A video call with the medical staff? Not Applicable/Didn't Require
Emotional support from a psychiatrist or counsellor	Emotional support from a psychiatrist or counsellor Yes	Emotional support from a psychiatrist or counsellor No	Emotional support from a psychiatrist or counsellor Can't Remember	Emotional support from a psychiatrist or counsellor Not Applicable/Didn't Require
Parent education about how to care for your baby on the unit	Parent education about how to care for your baby on the unit Yes	Parent education about how to care for your baby on the unit No	Parent education about how to care for your baby on the unit Can't Remember	Parent education about how to care for your baby on the unit Not Applicable/Didn't Require
Parent education about how to care for your baby at home	Parent education about how to care for your baby at home Yes	Parent education about how to care for your baby at home No	Parent education about how to care for your baby at home Can't Remember	Parent education about how to care for your baby at home Not Applicable/Didn't Require
Social opportunities (coffee & cake, pizza & chat)	Social opportunities (coffee & cake, pizza & chat) Yes	Social opportunities (coffee & cake, pizza & chat) No	Social opportunities (coffee & cake, pizza & chat) Can't Remember	Social opportunities (coffee & cake, pizza & chat) Not Applicable/Didn't Require

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* 18. Tell us more about service you had access to, or what services would you have liked access to that you didn't get.

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* 19. How would you rate the support from the neonatal staff with feeding your baby?

Poor

Below Average

Average

Good

Excellent

Poor

Below Average

Average

Good

Excellent

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* 20. Overall, what was good about the care on the unit?

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* 21. What was not so good about the care?

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* 22. What could be improved?

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* 23. Thinking about taking your baby/babies home:

	Yes	No	Don't Know/Unsure
Did you feel prepared to take your baby home?	Did you feel prepared to take your baby home? Yes	Did you feel prepared to take your baby home? No	Did you feel prepared to take your baby home? Don't Know/Unsure
Did you have the opportunity to stay overnight before your baby came home?	Did you have the opportunity to stay overnight before your baby came home? Yes	Did you have the opportunity to stay overnight before your baby came home? No	Did you have the opportunity to stay overnight before your baby came home? Don't Know/Unsure
Were you given enough notice of discharge to make arrangements?	Were you given enough notice of discharge to make arrangements? Yes	Were you given enough notice of discharge to make arrangements? No	Were you given enough notice of discharge to make arrangements? Don't Know/Unsure
Did you receive support when you returned home (with feeding, weighing and care)?	Did you receive support when you returned home (with feeding, weighing and care)? Yes	Did you receive support when you returned home (with feeding, weighing and care)? No	Did you receive support when you returned home (with feeding, weighing and care)? Don't Know/Unsure
Did you feel prepared to take your baby home?	Did you feel prepared to take your baby home? Yes	Did you feel prepared to take your baby home? No	Did you feel prepared to take your baby home? Don't Know/Unsure
Did you have the opportunity to stay overnight before your baby came home?	Did you have the opportunity to stay overnight before your baby came home? Yes	Did you have the opportunity to stay overnight before your baby came home? No	Did you have the opportunity to stay overnight before your baby came home? Don't Know/Unsure
Were you given enough notice of discharge to make arrangements?	Were you given enough notice of discharge to make arrangements? Yes	Were you given enough notice of discharge to make arrangements? No	Were you given enough notice of discharge to make arrangements? Don't Know/Unsure
Did you receive support when you returned home (with feeding, weighing and care)?	Did you receive support when you returned home (with feeding, weighing and care)? Yes	Did you receive support when you returned home (with feeding, weighing and care)? No	Did you receive support when you returned home (with feeding, weighing and care)? Don't Know/Unsure

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* 24. What is your gender?

Female

Male

Transgender

Non-Binary

Prefer Not to Say

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* 25. What are your pronouns?

She/Her

He/Him

They/Them

Prefer not to Say

Other (please specify)

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* 26. How old were you when your baby was born?

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 27. How would you describe your ethnicity?

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* 28. Do you identify as a person with a disability or other chronic condition?

Yes

Other (please specify)