Consumer and Carer Survey- ISLHD Disability Action Plan Midpoint Review

Hello,Thankyou for taking the time to complete the Illawarra Shoalhaven Local Health District (ISLHD) Disability Action Plan Midpoint Review. In February 2014 ISLHD launched the ISLHD District's Disability Action Plan.

Since then we have been working to improve our systems and processes and we are keen to hear from you if you have used our services over the past 12 months.

Your information will help guide ISLHD in how to better create a more inclusive and accessible environment for people with disabilities. The result of this survey will be available in August 2015.

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* 1. I am

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* 2. I am

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* 3. I live

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* 4. I am completing this survey on my own

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* 5. In the past 12 months .... (you can select more than one )

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* 6. Section 2:About us: Questions 6-21.
In this section we would like to hear from you about you overall impression of how we have been performing over the past 12 months. Please tick the most appropriate response.
Were the directions to our service easy to follow?

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* 7. Was it hard to find a car park?

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* 8. Did you feel comfortable in our waiting room?

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* 9. How much information did we give you about your visit before you came?

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* 10. How often did our staff talk to you in a way that you could understand?

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* 11. Did we treat you with respect?

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* 12. Sometimes you want to be involved in decisions about your treatment and care. Did we include you in any decisions if you wanted to be ?

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* 13. Sometimes you want your family or carer to be involved in decisions about your treatment or care. Did we include your family or carer in any decisions if you wanted them to be included?

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* 14. Were our staff kind and caring towards you?

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* 15. It is important to know how to manage your care home. Were you given enough information to do this ?

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* 16. Were you able to understand the information that we gave you to help manage your care at home?

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* 17. You may have been worried about your condition or treatment after you left the health service. Did we tell you who to call if you were worried?

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* 18. If you had worries or fears did one of our health care team talk to you?

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* 19. Did we get an interpreter for you when you needed one?

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* 20. Did you have trust and confidence in the staff treating you?

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* 21. Overall how would you rate the care you received?

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* 22. Section 3 .Question 22-28 are only to be completed if you have been in hospital.
If you have not please go to question 29.

Before giving you any medicine or tests our nurses need to check your name. Did they ask you your name or check you identification each time?

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* 23. Was it easy to reach the call button when you were in the ward?

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* 24. If you needed help did we come to you relatively quickly?

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* 25. If you needed to talk to a doctor did you get a chance to do that?

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* 26. It is important you have support at home once you leave the hospital. Did we talk to you about this when planning for you to go home from the hospital?

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* 27. Did we help you organise any services you needed at home?

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* 28. Did you get a letter from our doctor to your doctor when you left?

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* 29. Section 4: Your comments
Can you tell us the three best things about our services?

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* 30. Can you tell us three things you would like us to improve?

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