Compass Behavioral Health Satisfaction Survey Question Title * 1. Location of Service (optional) Garden City Outpatient Garden City CSS Dodge City Outpatient Dodge City CSS Ulysses Outpatient Scott City Outpatient Behavioral Health Services (at St, Catherine Hospital) Other (please specify) Question Title * 2. Who provided your service? (optional) Question Title * 3. Please check the service(s) you receive: Individual Therapy Group Therapy Medication Management Crisis Services Attendant Care Adult Case Management Child Case Management Drug/Alcohol Treatment Please rate the following: Question Title * 4. The level of professionalism and courtesy you receive from Compass Behavioral Health Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Question Title * 5. Information given to you about your diagnosis and treatment Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Question Title * 6. Your satisfaction with the overall quality of services you receive Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Question Title * 7. The scheduling of your appointments (ease, timeliness, accessibility) Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Question Title * 8. Our billing or business procedures were explained well and easy to understand Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Question Title * 9. Your satisfaction with the overall help you are receiving Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Question Title * 10. If you have received televideo services, please rate your experience Poor Below Average Average Above Average Excellent Poor Below Average Average Above Average Excellent Question Title * 11. How can we improve our services? What can we do better? Are there any other services you would like to see us offer? Question Title * 12. Are you aware of the complaint and grievance process, if needed? Yes No Question Title * 13. Other comments or suggestions: For information related to this survey or the complaint and grievance process, please contact Tiffany Burrows, Quality Improvement Manager, at tburrows@compassbh.org or 620-275-0644. Done